Call Center Officer (CBU Officer)

The Business Cooperation Retail Sales Specialist is responsible for driving sales and supporting the sales team through tele-communication, order follow-up, sales activity monitoring, and maintaining relationships with customers, depots, and distributors to ensure the sales team can achieve its sales targets effectively. Key responsibilities include: Sales Push & Tele-Sales Support (70%)

• Regularly call depots, distributors, and customers to push orders to the sales department.
• Follow up and maintain customers on pricing, promotion programs, project orders, and other sales incentive programs.
• Drive and monitor daily, weekly, and monthly sales activities to ensure company sales targets are met.
• Contact existing and inactive customers to remind them of services and encourage re-orders.
• Disseminate and provide information about new products, promotion programs, and other marketing campaigns to target customers.
• Support the sales department in building and maintaining good relationships with various customer networks, including B2B, B2C, depots, corporations, and distributors.

- Monitor customer orders and collaborate with relevant departments to ensure timely delivery. Sales Coordination and Follow-up

• Monitor daily sales team work activities.
• Review and track customer visit plans, in-person meeting plans, and daily activities of the sales team.
• Monitor customer visits and market development activities of the sales team according to marketing strategies.
• Regularly update and remind the sales team about sales targets, promotion programs, merchandise payments, and prioritizing key customers with regional sales teams.

- Coordinate information between the sales team, marketing, and the office/other departments. Customer Service and Complaint Resolution

• Receive complaints and resolve issues, requests, and complaints from target customers.
• Collaborate with the sales department and relevant departments to resolve issues promptly.

- Maintain good customer relationships and satisfaction through 2-4 calls per month. Sales Data and Reporting

• Check order history, product codes, and customer information to support the sales department.
• Update and manage customer and depot network data accurately and securely.
• Collect coordinate data from customer locations and depot networks to pinpoint locations on the map system for easier management and market penetration.
• Compile and prepare daily, weekly, and monthly sales performance reports for management review and evaluation.

- Analyze sales data and provide feedback/evaluations to management to support decision-making. Administrative, Business Governance, and Operational Support

• Support administrative tasks for the sales department and CBU Team.
• Coordinate and collaborate closely with the supply chain, finance, and warehouse departments on order processing and timely delivery.
• Participate in and support the preparation of reports and compilation of meeting summaries/minutes for all important sales meetings.

- Perform other duties as assigned by management. Others

• Adhere to company procedures, policies, and regulations.
• Fulfill other duties as assigned by management.

Educational Level

- Bachelor's degree in Business Management, Marketing, Sales, or a related field. Experience

• At least 1-2 years of experience in Sales Admin, Customer Service, or Sales Support.
• Candidates with experience in sales support and project progress tracking skills will be given priority in selection.