Delivery Supervisor

• The Delivery Supervisor is responsible for coordinating and overseeing daily transportation operations to ensure products are delivered safely, accurately, and on time to depots, distributors, retail stores, project sites, contractors, and end customers.
• This role will oversee transportation across various vehicles including Trucks, Tuk Tuks, Motorcycles, small vehicles, and Third-party logistics providers, ensuring high customer service standards, efficient delivery routes, and adherence to company safety requirements.
• Key Responsibilities: 1.
• Daily Transportation Operation Management: Manage daily transportation activities and dispatch schedules.
• Ensure all customer orders are delivered according to the planned schedule.
• Monitor transportation progress and resolve operational issues immediately.
• Delivery Coordination: Coordinate vehicle and route allocation.
• Ensure drivers have sufficient and complete delivery documents.
• Verify loading schedules with warehouse staff.
• Vehicle Utilization and Resource Management: Monitor the utilization of trucks, tuk tuks, small vehicles, motorcycles, and other transportation resources.
• Ensure optimal deployment of transport vehicles.
• Minimize idle vehicle time.
• Driver and Transporter Management: Supervise truck drivers, motorcycle/tuk tuk drivers, and delivery assistants.
• Monitor daily attendance and work performance.
• Organize brief daily briefings before dispatch.
• Support Delivery to Depots and Distributors: Coordinate delivery of stock replenishments to depots and distributors.
• Monitor stock replenishment requests from distributors.
• Prioritize urgent stock replenishment requests.
• Customer Delivery Service: Ensure customers have a positive experience receiving goods.
• Address customer concerns related to deliveries.
• Investigate delivery delays and other complaints.
• Delivery Accuracy Verification: Verify invoices/delivery notes before departure.
• Ensure delivered products, quantities, and documents are correct.
• Minimize delivery errors and product shortages.
• Route Monitoring and Delivery Comparison: Monitor transport vehicles throughout the day.
• Track route efficiency and delivery completion.
• Identify delays and implement corrective measures.
• Safety and Compliance: Reinforce safety procedures in transportation.
• Conduct vehicle and delivery safety checks.
• Promote safe driving.
• Reporting and Operational Performance: Prepare daily transportation reports.
• Monitor Key Performance Indicators (KPIs) and operational performance.
• Report on transportation issues and corrective actions.
• Miscellaneous: Perform other duties as assigned by management.

Education Level

• Pursuing a Bachelor's degree in Logistics, Supply Chain Management, Business Management, or related fields.
• Professional certification in Logistics is a priority.

- Experience

• Minimum 1 year of experience in Logistics, Transportation, Delivery Operations, Warehouse Dispatch, or Vehicle Management.
• Experience in the construction materials, paint, cement, building materials, or Fast-Moving Consumer Goods (FMCG) industry is a priority.