Management Trainee – Rotational

Under the guidance of the Head of Retail Non-Fuel / Retail Manager and the VP Retail, the Management Trainee will undertake a structured two-year rotational program across the Shop, Food & Services (SFS) and Territory Management (TM) functions. The program is designed to develop commercial, operational, and leadership competencies within the Retail. Year 1: Shop, Food & Services (SFS)

• Develop a comprehensive understanding of the SFS, including retail shops, cafés, and space rental activities, through hands-on exposure at service stations.
• Support the monitoring and analysis of key performance indicators, including sales, margins, footfall, average basket value, and customer satisfaction, and contribute recommendations for performance improvement.
• Assist in the planning and execution of SFS development initiatives, including new product offerings, promotional campaigns, merchandising activities, and partnership programs aimed at enhancing customer experience and performance.
• Participate in the review of SFS policies, procedures, and operational processes to identify opportunities for efficiency and continuous improvement.
• Conduct regular station visits to assess brand standards, product availability, service quality, and compliance with HSE requirements, while following up on corrective action plans.
• Collaborate closely with dealers, partners, suppliers, and internal stakeholders to ensure the effective implementation of SFS projects and operational activities. Year 2: Territory Management (TM)
• Develop a solid understanding of the Retail model, including Company-Owned Company-Operated (COCO), Company-Owned Dealer-Operated (CODO), and Dealer-Owned Dealer-Operated (DODO) nets, as well as the key stakeholders across the retail ecosystem.
• Support the Territory Manager in managing an assigned territory, including station performance monitoring, volume and margin tracking, contractual compliance, dealer engagement, and development initiatives.
• Participate in regular dealer visits and reviews to strengthen partnerships, drive operational excellence, and support net growth initiatives.
• Assist in conducting station audits and inspections related to HSE, brand standards, product quality, and mystery shopper programs, and ensure timely follow-up of agreed action plans.
• Contribute to the review and enhancement of retail policies, procedures, and processes to improve operational efficiency and overall performance.
• Support the analysis of retail net performance, competitor activities, and market trends, and identify opportunities for growth, optimization, and continuous improvement.

Knowledge Requirements

• Basic understanding of fuel retail, convenience retail, food and beverage operations, or service station operations.
• Familiarity with customer experience, merchandising, pricing strategies, and promotional activities is a plus.
• Basic knowledge of HSE practices in service station operations.
• Interest in the energy sector and emerging energy solutions, including electric vehicle (EV) charging and solar energy. Experience Requirements
• 0-2 years of relevant experience.
• Internship experience in retail, FMCG, sales, marketing, hospitality, or the energy sector will be considered an advantage. Educational Qualifications
• Bachelor’s degree in Administration, Marketing, Management, Economics, Finance, or a related field.
• A Master’s degree is considered an advantage.
• Recent graduates (within the last two years) with a strong academic record are encouraged to apply. Technical Competencies
• Solid understanding of retail and commercial fundamentals, including sales, margin management, profit and loss (P&L), and key performance indicators (KPIs).
• Strong analytical skills with the ability to interpret data, monitor KPIs, and translate insights into actionable recommendations.
• Basic project management and presentation skills.
• Proficiency in Microsoft Office applications (Excel, Word, and PowerPoint); knowledge of Power BI is an advantage. Behavioral and Soft Skills
• Strong customer focus, integrity, and commitment to safety standards.
• Demonstrated willingness to learn, adaptability, and proactive mindset.
• Excellent communication, interal, and stakeholder management skills, with the ability to build effective relationships with dealers and service station teams.
• Strong analytical and problem-solving capabilities, coupled with a results-oriented approach.
• Flexibility and willingness to travel regularly to service stations in Phnom Penh and across the provinces.