About the role
- Ensure continuous availability of all platform environments.
- Monitor infrastructure health, performance, and connectivity.
- Proactively identify and mitigate infrastructure risks.
- Monitor servers, containers, databases, net connectivity, and platform services.
- Investigate abnormal system behavior and performance degradation.
- Maintain operational dashboards and monitoring systems.
- Participate in platform capacity planning activities.
- Administer development, testing, staging, DR, and production environments.
- Maintain infrastructure configurations and operational documentation.
- Perform routine environment maintenance activities.
- Support deployment and configuration of application components.
- Manage environment access according to security requirements.
- Support environment provisioning and refresh activities.
- Participate in operational incident response.
- Investigate infrastructure, application, connectivity, and deployment issues.
- Perform root cause analysis of incidents.
- Coordinate incident resolution with development and support teams.
- Support post-incident reviews and corrective actions.
- Maintain incident records and operational knowledge base.
- Support software deployment pipelines.
- Monitor CI/CD platform health and execution.
- Troubleshoot deployment failures.
- Assist development teams with release activities.
- Support automated build and deployment processes.
- Participate in release preparation and production deployment activities.
- Diagnose infrastructure and connectivity issues.
- Investigate application performance problems.
- Analyze logs and monitoring data.
- Support database connectivity troubleshooting.
- Support net and security troubleshooting activities.
- Escalate complex issues to senior engineering teams when necessary.
- Support daily platform operations.
- Assist and operational users with technical issues.
- Participate in maintenance windows and operational activities.
- Support disaster recovery testing activities.
- Verify platform readiness after releases and infrastructure changes.
- Maintain operational runbooks and support procedures.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Net Engineering, Software Engineering, or related field.
- Good knowledge of: Linux administration, System services management, User and access management, File systems and storage management.
- Experience with: Docker, Kubernetes fundamentals, Container troubleshooting, Kubernetes loads and services.
- Experience with: Git, CI/CD pipelines, Build and deployment processes, Release support.
- Basic understanding of: PostgreSQL, Database connectivity, Query execution monitoring, Backup and recovery concepts.
- Experience with: Infrastructure monitoring tools, Log analysis, Performance monitoring, Alert management.
- Knowledge of: TCP/IP, DNS, HTTP/HTTPS, Load balancing, Firewalls, SSL/TLS certificates.
- Knowledge of: Virtualization platforms, Infrastructure-as-Code concepts, Cloud-native technologies.
- 2+ years of experience supporting production environments.
- Experience supporting Linux-based systems.
- Experience with CI/CD pipelines.
- Experience troubleshooting infrastructure issues.
- Experience in 24/7 -critical environments is an advantage.
- Experience in banking, financial services, fintech, securities, or trading platforms is an advantage.
- Strong analytical and diagnostic skills.
- Ability to identify root causes quickly.
- Ability to under operational pressure.
- Reliability.
Required Skills
Linux administrationSystem services managementUser and access managementFile systems and storage managementDockerKubernetes fundamentalsContainer troubleshootingKubernetes loads and servicesGitCI/CD pipelinesBuild and deployment processesRelease supportPostgreSQLDatabase connectivityQuery execution monitoringBackup and recovery conceptsInfrastructure monitoring toolsLog analysisPerformance monitoringAlert management
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