About the role
- p>To provide a great customer experience from the time customers walk in-out by welcoming and greeting with ABA’s 5-Star Service Standard, projecting an attitude of friendly professionalism, building rapport with customers, assisting and referring customers to the right banking services and specialists.
- To identify the needs and prospects of clients for a variety of general banking services through a pro-active and needs-based sales approach.
- /p><ul><li>Greet customers upon their arrival and leave by implementing the Bank’s 5-Star Service Standard to make a positive first impression on customers; </li><li>Refer customers to the right and suitable banking services and specialists through queue ticketing by maintaining an acceptable level of ABA’s product and service knowledge and customer satisfaction; </li><li>Educate customers about Automated Teller Machine (ATM) and Cash-in Kiosk Machine (CiM) usage to ensure its fast and convenient transactions and keep them from being conned; </li><li>Guide customers to download and register to ABA Mobile App and i-Banking in order to increase number of digital self-service banking; </li><li>Keep promoting the Bank’s products and services to increase brand awareness and customer traffic; </li><li>Create effective referral networks including internal relationship, existing customers and local market activities.
- /li></ul><ul><li>High school diploma or associate degree in finance and banking, accounting or any relevant field; </li><li>None to one year of working experiences in frontline; </li><li>Ability to use and communicate in both Khmer and English; </li><li>Basic Microsoft Office and Bank’s software; </li><li>Good customer services skills; </li><li>Good math skills, teamwork, problem solving, negotiation and interpersonal skill; </li><li>Strong dedication to accuracy and efficiency.
- /li></ul><p><br /></p>.
Required Skills
Customer Experience ManagementCustomer ServiceProfessionalismRapport BuildingSales ApproachProduct KnowledgeCustomer SatisfactionDigital Banking AdoptionBrand Awareness PromotionNetworkingKhmer Language ProficiencyEnglish Language ProficiencyMicrosoft OfficeBanking SoftwareMath SkillsTeamworkProblem SolvingNegotiationInterpersonal SkillsAccuracy
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