Client Service Advisor Supervisor

• To perform the overall supervision and control of all Client Service Advisors (CSA) and oversee the smooth and effective operations within the customer service counter.
• To drive team delivering the set sales target and putting inbound sales strategy into practice in order to achieve the set branch target.
• Drive team to deliver the excellent customer service, and achieve individual and team sales target by constantly educating them on the agenda of in-house sales and the Bank’s service standard; Maintain a superior knowledge the Bank’s product features and benefits in order to efficiently train and motivate subordinate in providing consultative service to both new and existing customers; Educate CSAs constantly on the customer eligibility criteria for the Bank account opening to ensure they acquire adequate and valid customer documents; Ensure the process of account opening in the system in accordance with the establish guidelines, policies and procedures effectively and efficiently.
• Contribute to the development of sound profitable by creating effective referral nets including internal relationships, existing customers and local market activities; Handle complex customers’ issues within Client Service Counter by remaining calm and executing the excellent customer service principles to find an amicable solution for all; Resolve team complex issues to keep their productivities and moral high; Monitor team activities such as designing their ing s, assigned duties, responsibilities and performance review to maintain stable operations; Coach all subordinates the Bank’s corresponding policies, procedures and regulations consistently to minimize operational risk; Keep promote the Bank’s products and services to create the brand awareness and customer traffic.
• Keep a close eye on the Bank’s local competitors for what they are doing and how they are performing to make an effective plan to gain the market share; Act as a role model within the team to question, listen and give actionable feedback carefully in order to create a productive atmosphere towards “speak up culture”; Take lead and motivate a highly skilled team of Client Service Advisors to achieve individual, cross-selling and referral targets.

Hold bachelor degree in finance and banking, accounting or any relevant field; Obtain at least 2 to 3 years ing experience in financial institutions related to customer service; Obtain good supervisory skill with a minimum of 1-year experience in supervisory function; Obtain good knowledge in the bank’s products features and benefits; Obtain good sales and marketing skill; Possess good customer service and computer skill; Possess good organizational and time management skill; Possess good leadership, management, problem solving, negotiation, and interal skill; Possess good verbal and written communication skill both Khmer and English; Be able to effectively in a team environment; Have strong dedication to accuracy and efficiency.