ABA Bank

Small Loan Team Supervisor

Banking/FinancePosted 21 hr ago

Location

Bati District Branch - Trapeang Sab Commune

Job Type

FULLTIME

Experience

2+ Years

Level

Lead

Work Mode

On-site

Industry

Banking/Finance

Languages

Khmer, English

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About the role

Provide effective supervision and oversight of an assigned small loan team.
Ensure established small loan policies are followed and service quality standards are achieved.
Evaluate, authorize, and recommend approval of small loan applications.
Exercise direct supervision over the small loan team to ensure smooth day-to-day operations.
Monitor team activities such as designing tasks, assigned duties, responsibilities, coaching, and performance review to maintain stable operations.
Take the lead in promoting the Bank’s small loan products.
Conduct site visits to customers’ properties in accordance with the bank’s policy.
Review thoroughly all small loan applications to prevent any loan application fraud.
Manage late payments and small loan defaults by providing professional methodologies for follow-up, recovery, and restructuring of clients’ loans.
Collaborate closely with the loan recovery team to ensure successful recovery of loans.
Drive the team to achieve individual performance targets and overcome challenges.
Prepare daily, weekly, and monthly small loan disbursement reports.
Conduct daily monitoring of accounts to maintain the branch’s positive cash flow.
Ensure the team clearly explains payment terms and conditions in the contract to clients.
Report and update the line manager on loan product activities, status, and encountered problems.
Conduct 100% actual verification and validation of small loan applications and accounts.
Give constructive feedback to improve the branch’s operational policy and guidelines.
Handle complex customer issues when Small Loan Officers cannot.
Resolve team routine and complex issues to maintain productivity and morale.
Act as a role model within the team to foster a productive atmosphere and "speak up culture".

Requirements

Bachelor’s degree in finance and banking, accounting, or any relevant field.
Minimum two years of relevant experience in banking and financial services industry with a strong track record in granting loans.
Excellent knowledge of bank branch operations, rules and regulations, laws, granting loans, and credit risk management.
Ability to use and communicate in both Khmer and English.
Proficient in Microsoft Office and Bank’s software.
Excellent sales and customer services skills.
Good math skills and ability to spot numerical errors.
Good team leadership, management, problem-solving, negotiation, and interpersonal skills.
Strong dedication to accuracy and efficiency.

Required Skills

Finance and BankingAccountingBanking and Financial Services IndustryGranting LoansBank Branch OperationsRules and RegulationsLawsCredit Risk ManagementKhmerEnglishMicrosoft OfficeBank's softwareSalesCustomer ServicesMath SkillsSpotting Numerical ErrorsTeam LeadershipManagementProblem-solvingNegotiation

About ABA Bank

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Industry

Banking/Finance

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