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Canadia BankHead Office, Phnom PenhActive opening
Canadia Bank

Manager, Command Center

Banking/FinancePosted 1 d ago

Location

Head Office, Phnom Penh

Job Type

FULLTIME

Experience

3+ Years

Level

Lead

Work Mode

On-site

Industry

Banking/Finance

Apply Now

About the role

  • The Manager, Command Center, is responsible for overseeing the 24/7 operations of our IT infrastructure, ensuring its smooth functioning, identifying and resolving IT incidents, and maintaining optimal system availability.
  • Escalate critical incidents to appropriate technical teams for advanced troubleshooting and resolution.
  • Communicate clearly and concisely with stakeholders regarding IT system health and any incidents.
  • Generate reports on IT incidents, system performance metrics, and service level agreements (SLAs).
  • Communicate effectively with internal stakeholders regarding IT service availability and incident activities.
  • Maintain clear and concise documentation of IT command center processes, procedures, and escalation protocols.
  • Document procedures and processes for the IT Command Center.
  • Lead the planning, execution, and successful delivery of IT projects on time and within budget.
  • Communicate project status updates to key stakeholders.
  • Lead a team of IT specialists in monitoring net activity, server health, application performance, and security threats.
  • Implement and maintain IT incident response procedures, ensuring timely identification, diagnosis, and resolution of IT incidents.
  • Analyze trends in IT incidents and system performance to identify potential issues and implement preventative measures.
  • Escalate critical incidents to the appropriate teams for further action.
  • Document incident details, resolution steps, and lessons learned.
  • Analyze trends and identify opportunities to improve IT system performance monitoring tools and incident response procedures.
  • Manage and lead the team, providing direction and ensuring efficient and effective practices.
  • Managing subordinate staffs in the day-to-day performance of their jobs.
  • Lead a team of IT professionals, providing coaching, mentoring, and performance management.
  • Foster a culture of collaboration and continuous improvement within the IT team.
  • Develop and manage the IT budget, ensuring efficient resource allocation and cost-effectiveness.
  • Providing support for any projects and reporting to the head of IT operations.
  • Supporting and providing the required information for any audit and compliance activities.
  • Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the bank, and carry out duties with high integrity.
  • Adhere to all established risk control guidelines, procedures, and measures to identify, assess, report, mitigate, and monitor the risks involved in the day-to-day .

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field (a Master's degree is a plus).
  • Minimum 3-5 years of experience in IT operations, with a strong focus on incident management and problem-solving.
  • Proven experience ing in a 24/7 environment and managing a team under pressure.
  • In-depth understanding of IT infrastructure, including nets, servers, and operating systems.
  • Strong knowledge of IT incident management frames (e.g., ITIL) and best practices.
  • Excellent analytical and problem-solving skills, with the ability to identify the root cause of issues.
  • Superior communication, collaboration, and decision-making skills in a fast-paced environment.
  • Strong leadership and supervisory skills are needed to motivate and guide a team of IT professionals.
  • Excellent documentation and reporting skills.
  • Ability to manage multiple priorities and effectively in a fast-paced environment.
  • Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Experience ing in a fast-paced and dynamic environment.
  • Proficiency in IT ticketing systems and monitoring tools.
  • Experience with project management methodologies (e.g., Agile, Waterfall).

Required Skills

Incident ManagementProblem-SolvingIT OperationsTeam ManagementIT InfrastructureNetworkingServersOperating SystemsITILCommunicationCollaborationDecision-MakingLeadershipSupervisory SkillsDocumentationReportingPrioritizationProject ManagementAgileWaterfall

Schedule & Flexibility

Schedule:standard

About Canadia Bank

Visit Website

Canadia Bank Plc. was established on 11th November 1991 as “Canadia Gold & Trust Corporation Ltd.”, joint-venture between Cambodian - Canadians and the National Bank of Cambodia (Central Bank of Cambodia). The bank’s management consisted of former staff of the National Bank of Cambodia and its Cambodian – Canadian shareholders. The main activities were based on gold transactions, gold plaque manufacturing and lending to local merchants. Since 1991, the bank has grown significantly and expanded operations, becoming the largest local bank in Cambodia. Banking with Canadia Bank means a relationship with us and our banking professionals. Dedicated service to our customers, we deliver best-in-class banking across Cambodia. Long-standing local experience, wide network of branches, and uncompromising focus on financial strength and reliability, Canadia Bank leads. With an eye for the future, we are building a universal financial services group. With an extensive range of products and services, Canadia Bank has the right solutions. With qualified and knowledgeable banking professionals, Canadia Bank is your best partner. Canadia Bank has one of the largest networks of branches and ATM machines throughout the country, with a presence in every province in Cambodia, making our services simple, convenient, and accessible. With a worldwide network of correspondent banking relationships and a solid base of local and international customers Canadia Bank holds commanding market shares in loans as well as deposits. Along with the new securities trading license, Canadia Bank offers a comprehensive range of products and services that meet our customers’ needs. With a strong and safe financial standing, and a disciplined approach to growth, the Bank stands on firm financial foundations, which ensures that our customers and confidence in their banking relationship with us. Today, Canadia Bank remains the safest bank in Cambodia. Canadia Bank’s customers and banking partners, local and global, are assured that the bank balances growth aspirations with a strong and stable balance sheet. Our Mission To Be the Best Partner to our customers and employees by leveraging on People, Technology, and Service Delivery. Our Vision To be the Trusted Bank of Choice in Cambodia. To bring our years of experience into constantly developing new and exciting products and services to better serve our customers. Core Values We flourish in an open atmosphere that celebrates the spirit of invention, progress, and change while embracing our CORE VALUES of Trust, Ownership, Performance-Driven, Innovation, and Customer Focus in everything that we do..

Employees

1001 to 5000

Industry

Banking/ Insurance/ Microfinance

City

Phnom Penh

More at Canadia Bank

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5 open

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Customer Relationship Officer

Multiple LocationsFULLTIME

Customer Service Officer

Multiple LocationsFULLTIME

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