ABA BankChaom Chau 2 branchActive opening

ABA Bank

Customer Experience Officer

Banking/FinancePosted 1 w ago

Location

Chaom Chau 2 branch

Job Type

FULLTIME

Experience

Fresh Graduate

Level

Entry

Work Mode

On-site

Industry

Banking/Finance

Languages

Khmer, English

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About the role

Welcome and greet customers with ABA’s 5- Service Standard, projecting an attitude of friendly professionalism.
Build rapport with customers, assist and refer them to the right banking services and specialists.
Identify the needs and prospects of clients for a variety of general banking services through a pro-active and needs-based sales approach.
Refer customers to the right and suitable banking services and specialists through queue ticketing.
Educate customers about Automated Teller Machine (ATM) and Cash-in Kiosk Machine (CiM) usage.
Guide customers to download and register to ABA Mobile App and i-Banking.
Promote the Bank’s products and services.
Create effective referral nets including internal relationship, existing customers and local market activities.

Requirements

High diploma or associate degree in finance and banking, accounting or any relevant field.
None to one year of ing experiences in frontline.
Ability to use and communicate in both Khmer and English.
Basic Microsoft Office and Bank’s software.
Good customer services skills.
Good math skills, team, problem solving, negotiation and interal skill.
Strong dedication to accuracy and efficiency.

Required Skills

financebankingaccountingKhmerEnglishMicrosoft OfficeBank's softwarecustomer servicesmath skillsteamworkproblem solvingnegotiationinterpersonal skillsaccuracyefficiencyABA Mobile Appi-Banking

About ABA Bank

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ABA Bank is a leading commercial bank in Cambodia.

Industry

Banking/Finance

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