BTDC-ID: 41408 CLOSING DATE: 01-Oct-2026 Announcement Positions Operations Manager Contact Details OFFICE ADDRESS DBC office building 8th floor, office A5, Phnom Penh, Cambodia CONTACT NAME HR Department of X Trust Co., Ltd PHONE 078 626 276 069 895 599 EMAIL TO: [email protected] Announcement Description X Trust Co., Ltd. is a licensed trust company committed to providing professional trust and fiduciary services with integrity, regulatory compliance, good governance, and operational excellence. We are seeking an experienced Operations Manager to oversee and coordinate the company's internal operations and ensure that people, processes, systems, resources, and controls operate efficiently and effectively. Announcement Positions Operations Manager Apply Now WORKPLACE CIRCUMSTANCES ENVIRONMENT: Office LANGUAGES: English, Khmer, Chinese

• Simplified LOCATION: Phnom Penh POSITION CIRCUMSTANCES CAREER CATEGORY: Operations Management, Exec. / Management, Banking / Finance, Business Administration SCHEDULE: Full-time SALARY: $1000
• $2000 POSITION SUMMARY Department: Operations Reports To: Senior Management The Operations Manager is responsible for overseeing and coordinating the company's internal operations, ensuring smooth day-to-day activities, effective implementation of policies, SOPs and workflows, operational compliance, risk control, service quality, and continuous improvement. The role works closely with Management, Finance, Legal & Compliance, Business Development, and other relevant functions to ensure effective operational coordination, execution, and performance across the organization. The Operations Manager will provide operational leadership and oversight across internal processes, resources, controls, reporting, and improvement initiatives to support the company's overall operational excellence and business objectives. Key Performance Indicators (KPIs) The successful candidate will be evaluated based on: Operational efficiency and service delivery SOP and policy implementation Compliance and control effectiveness Operational risk management Timeliness and accuracy of management reporting KPI achievement Process improvement results Audit findings and corrective action closure Digitalization and process automation progress Internal stakeholder satisfaction Customer/service quality DUTIES & RESPONSIBILITIES: Internal Operations Management Oversee and coordinate the company's day-to-day internal operational activities. Ensure operational processes are clearly defined, properly implemented, and consistently followed. Coordinate operational activities across relevant departments and functions. Monitor operational resources and ensure effective utilization. Identify operational issues and coordinate timely resolution. . Policy, SOP & Workflow Management Develop, review, implement, and maintain operational policies, SOPs, procedures, and workflows. Ensure employees understand and follow approved procedures. Monitor SOP implementation and identify gaps or areas for improvement. Maintain proper operational documentation and records. Ensure changes to processes are properly communicated and implemented. Regulatory Compliance & Governance Ensure internal operations comply with applicable regulatory requirements, Trust Regulator requirements, and company policies. Coordinate with Legal & Compliance on operational compliance matters. Support the implementation of corporate governance and internal control requirements. Ensure appropriate operational records and supporting documentation are maintained. Escalate significant compliance or operational issues to Management and relevant functions. Operational Risk & Internal Controls Identify, assess, and monitor operational risks. Recommend and implement appropriate controls to reduce operational risks. Monitor control effectiveness and follow up on identified weaknesses. Support incident reporting, investigation, corrective actions, and preventive actions. Promote a culture of accountability, control, and risk awareness. Reporting & KPI Management Prepare regular operational reports for Management. Develop and maintain operational KPI dashboards. Monitor operational performance against agreed targets. Analyze operational data and identify trends, gaps, and improvement opportunities. Provide Management with clear recommendations based on operational performance. Process Improvement & Digitalization Lead and coordinate continuous improvement initiatives. Apply structured improvement methods such as PDCA, Lean, and Kaizen where appropriate. Identify inefficient, duplicated, or manual processes and recommend improvements. Support digitalization and automation of operational processes. Measure the effectiveness of implemented improvements. Cross-Functional Coordination Coordinate with Finance, Legal & Compliance, Business Development, and other relevant functions on operational matters. Ensure effective communication and handover between departm