• Support for technical issues.
• Follow up on vendor support.
• Keep the system with the latest patch updates.
• Support for EOC issues and get fixed permanently.
• Support system upgrades, new features and/or product tests, and apply fixes/patches.
• Adhere with the policies and procedures.
• Keep incident and problem records for the IT & Risk department.
• Support relevant developments assigned by management.
• Support for third party integration and core banking infrastructure matters.
• Participate in project implementation related to Core Banking, and advice stakeholders on the optimal process – in line with Flexcube technical aspect.

Graduated bachelor’s degree in information technology or related field, preferably in the field of Computer Science. Minimum 2

• 3 year's experience in Flexcube Core Banking System. Understands day-to-day IT operations and impact. Practices and standards in dealing with external MOS and consultant. Awareness of Flexcube System functional and technical aspect. Integration with third party system.