Sales Manager

ABOUT THE COMPANY

A customer-focused lifestyle services company providing laundry, dry-cleaning, and convenient cleaning solutions for individual and business customers, with a focus on service quality and customer retention.

Sales Supervisor leads daily commercial sales activities, coaches the sales team, and drives revenue growth across B2B and retail accounts.

WHAT YOU WILL DO

• Train, mentor, and oversee daily activities of sales representatives to maintain performance standards.
• Establish daily and monthly sales KPIs and actively track individual and team quota progress.
• Prospect and convert corporate accounts such as hotels, spas, and hospitality venues.
• Market and cross-sell customized commercial and retail laundry packages to expand market share.
• Oversee key client accounts, conduct service reviews, and cultivate long-term customer relationships.
• Handle client complaints and service issues swiftly to sustain high retention and satisfaction scores.
• Review sales performance reports and analyze market trends to inform pipeline strategies.
• Recommend adjustments to pricing structures and launch promotional campaigns based on demand insights.

• With 1–3 years in B2B sales or customer service, preferably within the laundry or hospitality sector.
• Proven ability to train, mentor, and supervise a field sales team to hit targets.
• Strong client engagement and problem-solving skills to manage accounts, resolve complaints quickly, and ensure high customer satisfaction.
• Basic computer literacy with solid organizational skills for sales tracking, reporting, and data confidentiality.
• Proficiency English preferred, along with a valid driver’s license and schedule flexibility.