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Canadia BankHead Office, Phnom PenhActive opening
Canadia Bank

Customer Service Officer

Banking/FinancePosted 1 d ago

Location

Head Office, Phnom Penh

Job Type

OTHER

Experience

Fresh Graduate

Level

Entry

Work Mode

On-site

Industry

Banking/Finance

Languages

English, Chinese

Apply Now

About the role

  • Warmly welcome customers with a smile when they arrive at the bank's counter and provide excellent service and consistent advice to customers as per our GSTP guidelines, either face-to-face or by phone.
  • Operate banking operations both cash and non-cash transactions in terms of system and documents.
  • Ensure transactional processing is efficiently and accurately executed.
  • Proactively determines customers' needs to actively cross-sell the bank's products and services.
  • Be the consultant of digital products and digital solutions for any concern from customers.
  • Proactively identifies and addresses areas of customer dissatisfaction, following up and resolving any customer's complaints.
  • Consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences.
  • Work as a team with other staff to provide excellent customer service to customers.
  • Ensure strictly adhere to the bank's rules, regulations, policies, procedures, manual ing guidelines, and instructions.
  • Onboarding of new potential customers and the expansion of existing customers, both individual and corporate customers.
  • Identify potential customers and understand their needs to recommend appropriate products and services to customers.
  • May perform duty as assigned by manager.
  • Must strictly adhere to the bank's code of conduct, guidelines, and human resources policies and procedures to ensure the professionalism of the bank; take immediate action to stop and report to superiors, senior management, and internal control of any violations or misconducts.

Requirements

  • Hold Bachelor Degree or pursuing Second Year Semester 2 in English, Banking & Finance, Accounting, or equivalent.
  • Must be fluent in English and Chinese.
  • Pleasant and friendly personality.
  • Past relevant banking experience will be an advantage, but fresh from university are also welcome.
  • Willing to work under pressure and over time.

Required Skills

EnglishChineseBankingFinanceAccountingPleasant personalityFriendly personalityWork under pressureWork overtime

About Canadia Bank

Visit Website

Canadia Bank Plc. was established on 11th November 1991 as “Canadia Gold & Trust Corporation Ltd.”, joint-venture between Cambodian - Canadians and the National Bank of Cambodia (Central Bank of Cambodia). The bank’s management consisted of former staff of the National Bank of Cambodia and its Cambodian – Canadian shareholders. The main activities were based on gold transactions, gold plaque manufacturing and lending to local merchants. Since 1991, the bank has grown significantly and expanded operations, becoming the largest local bank in Cambodia. Banking with Canadia Bank means a relationship with us and our banking professionals. Dedicated service to our customers, we deliver best-in-class banking across Cambodia. Long-standing local experience, wide network of branches, and uncompromising focus on financial strength and reliability, Canadia Bank leads. With an eye for the future, we are building a universal financial services group. With an extensive range of products and services, Canadia Bank has the right solutions. With qualified and knowledgeable banking professionals, Canadia Bank is your best partner. Canadia Bank has one of the largest networks of branches and ATM machines throughout the country, with a presence in every province in Cambodia, making our services simple, convenient, and accessible. With a worldwide network of correspondent banking relationships and a solid base of local and international customers Canadia Bank holds commanding market shares in loans as well as deposits. Along with the new securities trading license, Canadia Bank offers a comprehensive range of products and services that meet our customers’ needs. With a strong and safe financial standing, and a disciplined approach to growth, the Bank stands on firm financial foundations, which ensures that our customers and confidence in their banking relationship with us. Today, Canadia Bank remains the safest bank in Cambodia. Canadia Bank’s customers and banking partners, local and global, are assured that the bank balances growth aspirations with a strong and stable balance sheet. Our Mission To Be the Best Partner to our customers and employees by leveraging on People, Technology, and Service Delivery. Our Vision To be the Trusted Bank of Choice in Cambodia. To bring our years of experience into constantly developing new and exciting products and services to better serve our customers. Core Values We flourish in an open atmosphere that celebrates the spirit of invention, progress, and change while embracing our CORE VALUES of Trust, Ownership, Performance-Driven, Innovation, and Customer Focus in everything that we do..

Employees

1001 to 5000

Industry

Banking/ Insurance/ Microfinance

City

Phnom Penh

More at Canadia Bank

Other open roles at this company

5 open

Credit Officer

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Compliance Officer

Head Office, Phnom PenhFULLTIME

Senior Treasury Officer (Funding)

Head Office, Phnom PenhFULLTIME

Customer Relationship Officer

Multiple LocationsFULLTIME

Customer Service Officer

Multiple LocationsFULLTIME

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