• Build and maintain good relationships and community building efforts with company’s consumers and partners.
• Guiding driver partners and passengers in using company mobile application and manage service enquiries and disputes arising from our consumer.
• Provide quality support through Voice and Digital Ticket channels for our consumer and partner.
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
• Support other department campaigns when the need arises.

Willing to as shift rotation (Morning, Afternoon and Night) Minimum Qualifications: Studying or graduate in bachelor degree At least 1 years Contact Centre experience in a fast pace environment Quick learner, problem solver, passionate professional with strong interal, cross-team collaboration and communication skills Good computer skills Good at English (Speaking & Writing) Able to on shifts rotation and night shift