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Canadia BankHead Office, Phnom PenhActive opening
Canadia Bank

Digital Banking Services Officer

Banking/FinancePosted 1 d ago

Location

Head Office, Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Level

Entry

Work Mode

On-site

Industry

Banking/Finance

Languages

English, Khmer, Chinese

Apply Now

About the role

  • This role is responsible to provide digital banking services to all customers in identifying their need and perform online transaction via hotline and online platform.
  • This role will closely with branch staffs to promote all bank products and services thru cross-sell referral and act as customer consultant to solve their daily banking issue and challenges.
  • Provide superior and consistent services and transactions proving to customers via online service.
  • Assist on customer account maintenance (Bakong, Mobile Banking & Internet Banking,...).
  • Ability to understand customer's needs and provide appropriate digital solutions.
  • Perform online KYC & AML Checking (half / full KYC).
  • Digital product sales & services for more cross-selling and referrals.
  • System admin support (block, release, user setup, delete).
  • Ensure the implementation of the bank's regulation, policies, procedures, manual, and ing guidelines.
  • Assist customers with inquiries and complaints with proper escalation for solutions.
  • Understand the market situation and new technology related to online services.
  • Perform any ad hoc tasks as assigned by the line manager.

Requirements

  • Bachelor's degree or pursuing 2 years in banking and finance.
  • Must have good command of both spoken and written English, Khmer, and Chinese.
  • At least 1 years of ing experience in a customer service, retail, or call center environment.
  • Respect and love , commitment, and good communication.
  • Good understanding of digital platforms.
  • Good communication and customer service skills.
  • Computer literate, Excel skills with advanced formulas.

Required Skills

Banking and FinanceEnglishKhmerChineseCustomer ServiceCommitmentCommunicationDigital PlatformsExcelAdvanced FormulasBakongMobile BankingInternet Banking

About Canadia Bank

Visit Website

Canadia Bank Plc. was established on 11th November 1991 as “Canadia Gold & Trust Corporation Ltd.”, joint-venture between Cambodian - Canadians and the National Bank of Cambodia (Central Bank of Cambodia). The bank’s management consisted of former staff of the National Bank of Cambodia and its Cambodian – Canadian shareholders. The main activities were based on gold transactions, gold plaque manufacturing and lending to local merchants. Since 1991, the bank has grown significantly and expanded operations, becoming the largest local bank in Cambodia. Banking with Canadia Bank means a relationship with us and our banking professionals. Dedicated service to our customers, we deliver best-in-class banking across Cambodia. Long-standing local experience, wide network of branches, and uncompromising focus on financial strength and reliability, Canadia Bank leads. With an eye for the future, we are building a universal financial services group. With an extensive range of products and services, Canadia Bank has the right solutions. With qualified and knowledgeable banking professionals, Canadia Bank is your best partner. Canadia Bank has one of the largest networks of branches and ATM machines throughout the country, with a presence in every province in Cambodia, making our services simple, convenient, and accessible. With a worldwide network of correspondent banking relationships and a solid base of local and international customers Canadia Bank holds commanding market shares in loans as well as deposits. Along with the new securities trading license, Canadia Bank offers a comprehensive range of products and services that meet our customers’ needs. With a strong and safe financial standing, and a disciplined approach to growth, the Bank stands on firm financial foundations, which ensures that our customers and confidence in their banking relationship with us. Today, Canadia Bank remains the safest bank in Cambodia. Canadia Bank’s customers and banking partners, local and global, are assured that the bank balances growth aspirations with a strong and stable balance sheet. Our Mission To Be the Best Partner to our customers and employees by leveraging on People, Technology, and Service Delivery. Our Vision To be the Trusted Bank of Choice in Cambodia. To bring our years of experience into constantly developing new and exciting products and services to better serve our customers. Core Values We flourish in an open atmosphere that celebrates the spirit of invention, progress, and change while embracing our CORE VALUES of Trust, Ownership, Performance-Driven, Innovation, and Customer Focus in everything that we do..

Employees

1001 to 5000

Industry

Banking/ Insurance/ Microfinance

City

Phnom Penh

More at Canadia Bank

Other open roles at this company

5 open

Credit Officer

Multiple LocationsFULLTIME

Compliance Officer

Head Office, Phnom PenhFULLTIME

Senior Treasury Officer (Funding)

Head Office, Phnom PenhFULLTIME

Customer Relationship Officer

Multiple LocationsFULLTIME

Customer Service Officer

Multiple LocationsFULLTIME

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