Omni-Channel Platform Assistant Manager/Specialist

Retail/WholesalePosted 1 d ago

Location

Saensokh | Phnom Penh

Job Type

FULLTIME

Level

Mid

Work Mode

On-site

Industry

Retail/Wholesale

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About the role

Plan, build, and launch digital promotions and campaigns (e.g., Stores & Online Exclusive) within the platform to drive sales and customer engagement.
Ensure campaign landing wireframes are built correctly with tracking & SOP are implemented toward cross functional teams.
Analyze platform traffic & performance using data tools to identifying trends, and recommending actions to convert traffic into customers, sales for expansion.
Manage and coordinate all backend system updates, integrations, and maintenance windows with the IT department and external vendors.
Act as the main point of contact for the IT team; log, prioritize, track, and follow up on all system bugs, issues, and enhancement requests to ensure timely resolution.
Conduct rigorous User Acceptance Testing (UAT) for new features, site deployments, and bug fixes before they go live.
Collaborate with content and merchandising teams to ensure product listings and content are optimized for relevant keywords and search logic.
Create regular reports on platform reports, campaign performance, traffic sources, & SEO KPIs.
Provide data-driven insights and recommendations to optimize the user journey and increase conversion rates.
Implement & follow through require SOP & Guidelines as needed.
Checking promotion readiness & assortment review support.
Support reviewing promotion items competitiveness against competitors, and ensure campaign readiness on ecommerce platform [ communication & mechanic setup ].
Support evaluating ecommerce promotion campaign result and identify improvement actions for growth.
Support reviewing assortment in E-Commerce channel as needed and take actions according to internal process to support online sale.
Run required performance monitoring & analysis reports, including O2O & OCS daily Sales versus Budget Summary.
Reports monitoring & analyzing daily Sales, Order, and Buying customer Trend, to discuss among Operation, Commercial, Sales, Marketing for actions needed.
Ensure front-end content tasks that related to customer experience are setup correctly & timely; setup content [ new Item setup / item update / banner uploading / promotion uploading / marketing message in platform].
Product search improvement on both Website & Application on regular basis [ product photo updates, correct product description, product tagging] to ensure best visibility & relevancy to customer needs.
Perform product item maintenance management tasks; categorize products to ease customer experience/journey.
Summarize item status [ active / inactive] on platform vs instore on monthly basis.
Manage daily item movement to be active or inactive status according to the situation of each product (i.e. Supply situation, Product quality situation, Store operation situation).
Monitor & provide solution customers’ complaints via Facebook app or other channels related Ecommerce Order.
Occasionally support CD/KAM/OCS to response to customers once they have issues via LINE.

Required Skills

Digital Promotion PlanningCampaign ManagementPlatform OperationsTracking ImplementationSOP ImplementationData AnalysisPerformance MonitoringTrend IdentificationBackend System ManagementSystem IntegrationsSystem MaintenanceUser Acceptance Testing (UAT)Search Engine Optimization (SEO)Content OptimizationReportingData VisualizationUser Journey OptimizationConversion Rate OptimizationPromotion Readiness ChecksAssortment Review

About Unspecified Company

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We are seeking a highly analytical and technically adept Omni-Channel Platform Assistant Manager/Specialist to own the performance and integrity of our digital sales platforms.

Industry

Retail/Wholesale

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