Plantation

Reservation Agent

Hospitality/HotelsPosted 6/10/2026

Location

Doun Penh | Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Level

Mid

Work Mode

On-site

Industry

Hospitality/Hotels

Languages

English

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About the role

Handle room reservations via phone, email, and online channels
Manage meeting room and event space bookings
Ensure all guest room and meeting room bookings are accurate in the system
Assist guests with inquiries, special requests, and booking changes
Coordinate with Sales & Events team for meeting arrangements
Monitor availability of rooms and function spaces
Support group bookings, corporate bookings, and event reservations
Upsell guest rooms, meeting packages, and hotel services
Prepare reservation reports for rooms and meeting spaces
Handle booking modifications, cancellations, and complaints
Ensure proper communication of meeting details to relevant departments
Train and support junior reservation agents

Requirements

Diploma or Degree in Hospitality, Tourism, or related field preferred
Minimum 1 –3 years’ experience in Reservations or Front Office
Experience handling group bookings, corporate bookings, and event reservations meeting room or event bookings is an advantage
Strong communication and customer service skills
Knowledge of reservation systems (PMS) and event booking systems
Good organizational and coordination skills
Attention to detail and accuracy
Ability to manage multiple bookings at once
Ability to work under pressure
Team player with leadership ability
Polite, talkative and curious
Good English communication (additional languages are a plus)
Position demands good interpersonal skills.

Required Skills

HospitalityTourismReservationsFront OfficeGroup BookingsCorporate BookingsEvent ReservationsMeeting Room BookingsEvent BookingsCommunicationCustomer ServiceOrganizational SkillsCoordination SkillsAttention to DetailAccuracyTime ManagementAbility to manage multiple bookingsAbility to work under pressureTeamworkLeadership Ability

Schedule & Flexibility

Schedule:standard

Compensation Details

Bonus:performance bonus

Benefits

Rewards for over performance

About Plantation

Visit Website

The Plantation is an 86-room hotel with strong character, located right behind the Royal Palace. The property boasts attractive setups and lots of water and greenery. Particular attention is paid to aesthetics, the respects architectural heritage and to personalised service. We actively promote regional culture and responsible tourism and strive to always positively maximise our guests’ experience of our destination. At Plantation Hotel, we believe our people are our greatest strength. We offer

Industry

Hospitality/Hotels