Design strategy and set goals for growth for transportation services;
Plan with Business owner and corporate leadership to determine strategic direction of the intercom transportation services.
Develop and implement operational policies and procedures for efficient operations for Intercon Transportation Services and Alex Auto Shop.
Monitor employee and team performance, offering coaching, training, and feedback for improvement.
Manage day-to-day operations, overseeing the operations team and department.
Develop and implement compliant, effective safety programs
Evaluate regularly the efficiency of business procedures according to company objectives and apply improvements;
Support key cross-functional activities for the team, such as cross-border activities by working with team and cross department to ensure goal alignment and execution on all initiatives to achieve Company’s goals;
Contribute operations information and recommendation to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer service standards; resolve problem;
Develop and implement programs to ensure risk prevention and fraud awareness is optimized and reduced;
Work closely with both internal and external stakeholders to enhance processes, efficiency and customers experiences;
Prepare financial reports for management that clearly explain operational effectiveness, trends and variances;
Manage and executes marketing, sales, and operational strategies and activities, producing results that meet or exceed the company’s business plan;
Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints and initiate corrective actions;
Acquire new partnership relationships with strong and reputational corporates companies and potential business partners on transportation service in the market and oversee customer support processes and organize them to enhance both internal and external customer satisfaction;
Manage relationships/agreements with external partners/vendors;
Drive strategic sales initiatives including creating schemes for partners, sales team to deliver outstanding sales results performance and drive the right sales behaviors;
Accountable for achieving defined target objectives in respect of sales and business growth in alignment with the business direction;
Other tasks will be assigned by line manager.
Requirements
BA or Master's Degree in Business or related fields.
Experience in management of a transportation operations or automotive services.
Experience in planning and budgeting
Knowledge in business development, project management, sales, or marketing experience.
Be able to read and interpret financial statement of a business.
Analytical, strategic, problem-solving, and decision-making skills.
