Spean Luy Co., Ltd

Collection Manager

GeneralPosted 1 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Experience level

Mid-Senior

Work Mode

On-site

Industry

Financial Services

Languages

English, Khmer

About the role

The Collection Manager leads and manages both the Phone Collection Team and the On-Site Collection Team.
This role sets collection strategy, improves recovery rates, and makes sure collection is done professionally and follows company policy.
Lead and manage the Phone Collection Team and On-Site Collection Team (20+ staff).
Manage, coach, and develop team leaders and their teams.
Build and set collection strategies to increase recovery rates and reduce overdue loans.
Track team performance and prepare daily, weekly, and monthly reports for senior management.
Analyze overdue loan data to find ways to improve results.
Prepare monthly collection plans and track progress against targets.
Review and approve loan restructuring and bad debt write-off recommendations.
Handle customer requests such as early settlement and other collection matters.
Make sure late fees and penalties are calculated correctly.
Collaborate with other departments to solve collection issues and improve processes.
Keep accurate collection records and ensure full compliance with company policy.

Requirements

Proven experience managing a collection team of 20 or more staff.
Experience managing both Phone Collection and On-Site Collection is a strong advantage.
Strong knowledge of collection operations, delinquency management, and recovery strategy.
Strong analytical and problem-solving skills.
Strong leadership, communication, and people management skills.
Able to work under pressure and meet collection targets.
Skilled in Microsoft Excel and reporting.
Strong verbal and written communication skills.
Ability to manage conflict professionally.
Strong organizational and time management skills.

Required Skills

Team ManagementCollection OperationsDelinquency ManagementRecovery StrategyAnalytical SkillsProblem-Solving SkillsLeadershipPeople ManagementWorking Under PressureMeeting Collection TargetsMicrosoft ExcelReportingVerbal CommunicationWritten CommunicationConflict ManagementOrganizational SkillsTime ManagementPhone CollectionOn-Site Collection

Schedule & Flexibility

Schedule:standard

Compensation Details

Bonus:Annual Bonus / 13th Month Salary

Benefits

Annual Bonus
13th Month Salary
Provident Fund
NSSF
Maternity Leave
Paternity Leave
Annual Leave
Company Uniforms or Clothing Support
Transportation Allowance
Family Leave
No Harassment or Discrimination
Employee Recognition Programs / Awards
Company annual trip
Seniority Payment

About Spean Luy Co., Ltd

Visit Website

A fintech company with modern systems and global standards, operating a mobile lending platform.

Industry

Financial Services

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About the role

The Collection Manager leads and manages both the Phone Collection Team and the On-Site Collection Team.
This role sets collection strategy, improves recovery rates, and makes sure collection is done professionally and follows company policy.
Lead and manage the Phone Collection Team and On-Site Collection Team (20+ staff).
Manage, coach, and develop team leaders and their teams.
Build and set collection strategies to increase recovery rates and reduce overdue loans.
Track team performance and prepare daily, weekly, and monthly reports for senior management.
Analyze overdue loan data to find ways to improve results.
Prepare monthly collection plans and track progress against targets.
Review and approve loan restructuring and bad debt write-off recommendations.
Handle customer requests such as early settlement and other collection matters.
Make sure late fees and penalties are calculated correctly.
Collaborate with other departments to solve collection issues and improve processes.
Keep accurate collection records and ensure full compliance with company policy.

Requirements

Proven experience managing a collection team of 20 or more staff.
Experience managing both Phone Collection and On-Site Collection is a strong advantage.
Strong knowledge of collection operations, delinquency management, and recovery strategy.
Strong analytical and problem-solving skills.
Strong leadership, communication, and people management skills.
Able to work under pressure and meet collection targets.
Skilled in Microsoft Excel and reporting.
Strong verbal and written communication skills.
Ability to manage conflict professionally.
Strong organizational and time management skills.