Orchid Group Hospital

Customer Service Chinese Speaking

Customer ServicePosted 6 d ago

Location

Chamkar Mon | Phnom Penh

Job Type

FULLTIME

Work Mode

On-site

Industry

Public Health

Languages

Chinese, English

Description

Respond to patient and client inquiries in Chinese and English with professionalism.
Assist with appointment booking, service coordination, and follow-up communication.
Support sales and development activities by handling client service needs.
Maintain accurate records of customer interactions, requests, and issue resolution.
Coordinate with internal teams to ensure smooth patient service and satisfaction.
Provide timely updates on services, procedures, and hospital information.

Requirements

Fluent in Chinese and English, with strong verbal and written communication skills.
Experience in customer service, healthcare, sales support, or a related field.
Strong interal skills and a customer-focused, service-minded attitude.
Ability to handle multiple tasks, prioritize , and remain organized.
Good problem-solving skills and the ability to resolve issues professionally.
Comfortable ing in Phnom Penh, Chamkar Mon, in a hospital environment.
Basic computer skills and accuracy in handling records and documentation.

Required Skills

ChineseEnglishVerbal CommunicationWritten CommunicationCustomer ServiceHealthcareSales SupportInterpersonal SkillsCustomer FocusService MindedMultitaskingPrioritizationOrganizationProblem SolvingIssue ResolutionBasic Computer SkillsRecord KeepingDocumentation