To drive and oversee day-to-day business performance of the branch including but not limited to supervising and driving sales and build long-lasting customer relationship as well as maintain team spirit through motivation, counselling, training, coaching, and mentoring, in addition to driving deposit related KPIs.
Sales Performance
- Effectively communicate branch and individual sales target and KPIs to sales team
- Design and implement a strategic business plan to growth number of customers and balance
- Prepare own daily, weekly, monthly, and quarterly sales performance in order to provide necessary support as needed
- Oversee the activities and performance of both sales team and provide ongoing support and guidance
- Improve sales team performance through motivation, counseling, training, and coaching
- Build and promote strong and long-lasting customer relationship by supporting and understanding their need
- Lead and manage the sale team to achieve the growth and hit sale targets.
Service Quality
- Ensure all sales staffs meet/exceed customer expectations through a superior customer service;
- Ensure the accuracies of the services and information provided to customers;
- Monitor and manage staff leave to ensure branch have adequate employees to service clients.
Compliance
- Ensure all policies and procedures are followed by sale teams;
- Ensure the properly check and verify of all customers before onboarding;
- Keep up to date of all new Memorandums and implementation to staff and ensure they are aware and comply.
Quality Control
- Control on daily account opening files and ensure the completeness and accuracy of all account files;
- Daily control on pending files, pending approval , and pending specimen upload and take immediate actions to fix it;
- Work closely with Quality Control and Retail Banking team to update customers profile and other required information and data as per business need;
- Ensure all account files and other documents are properly filling and storing within guidelines and procedure.
- Bachelorβs degree in Business Management, Marketing, Finance and Banking, or Accounting or any relevant field
- Minimum three years of working experiences in banking and financial services industry
- Excellent knowledge in sales, marketing, and customer service principle
- Excellent knowledge of the Bank branch operations, cash operations, banking rules and regulations, laws, and all policies and procedures pertaining to them, including but not limited to the AML and CFT law
- Excellent experiences with client relationship management, communication, negotiation, problem solving and interpersonal skills
- Excellent sales, target oriented, and customer services skills
- Good math skills and ability to spot numerical errors
- Good leadership skills, teamwork management and portfolio of retails customers, and time management
- Ability to use and communicate in both Khmer and English
- Proficient Microsoft Office and Bankβs software
- Strong dedication to accuracy and efficiency.
