About the role
- Serve as a primary technical point of contact for OnePoint and other IB/MB vendors on integration matters, including configuration and development within APIMS.
- Design, build, and maintain middleware and integration components (APIs, message queues, API gateways) connecting internal systems to the vendor-hosted Internet Banking, Mobile Banking, and T24 (via APIMS) platforms.
- Provide Level 2 (L2) technical support for APIMS, Internet Banking, and Mobile Banking integration incidents, escalating to the vendor and tracking issues through to resolution.
- Own server provisioning, deployment, and configuration end to end for middleware and integration loads.
- Monitor system availability, performance, and uptime for APIMS, Enterprise System, Internet Banking, and Mobile Banking integrations, proactively identifying and resolving degradation before it affects customers.
- Define, track, and report on internal SLAs/SLOs for integration services, ensuring reliability targets are met and gaps are escalated early.
- Track vendor SLAs across all integration touchpoints and escalate breaches to the Senior Manager, Digital Development.
- Investigate and remediate Vulnerability Assessment (VA) and security review findings affecting integration and middleware components.
- Implement structured request tracing (correlation IDs), monitoring, and alerting for integration traffic to detect issues early and support faster diagnosis during production incidents.
- Document integration architecture, vendor contracts, and known failure modes as runbooks for use during incidents.
- Support UAT, release validation, and technical checks for vendor releases touching APIMS, Internet Banking, or Mobile Banking.
- Collaborate closely with MB & IB and Backend Development teams to resolve cross-system incidents that span application and integration boundaries.
- Implement middleware security and data integrity best practices across all integration loads.
- Ensure integration systems comply with banking regulations, internal security policies, audit requirements, and regulatory standards.
- Other assignments and tasks as assigned by line manager.
Requirements
- Education: Bachelor's degree in information technology, Computer Science, or a relevant field.
- Experience: At least 5 years of experience in backend or integration engineering, ing with RESTful and SOAP web services.
- Strong problem-solving and communication skills.
- Experience with Partner Integration and Enterprise Integration patterns is a plus.
- Proficiency in Java and Spring Boot required.
- Good understanding of OOP and OOAD design patterns.
- Experience with API gateways, message queues, and middleware components such as Apache Kafka and RabbitMQ.
- Experience with third-party partner coordination, SLA tracking, and Level 2 production support.
- Good understanding of core banking systems, mobile banking, Internet banking applications, and system integration patterns.
- Familiarity with DevSecOps practices, Git, Docker, and Kubernetes is a strong plus.
- Familiarity with OWASP Top 10 and vulnerability remediation is a strong plus.
- Familiarity with observability tooling (Prometheus, Grafana, ELK/Loki) is a plus.
- Experience with Agile development methodologies is a plus.
- Skills: Systems Integration, Middleware Development, API & Message Queue Design.
- Vendor Coordination & SLA Management, Production Support (L2).
- DevSecOps, Vulnerability Remediation, Technical Documentation.
- Stakeholder Collaboration.
Required Skills
backend engineeringintegration engineeringRESTful web servicesSOAP web servicesproblem-solvingcommunication skillsPartner IntegrationEnterprise Integration patternsJavaSpring BootOOPOOAD design patternsAPI gatewaysmessage queuesApache KafkaRabbitMQthird-party partner coordinationSLA trackingLevel 2 production supportcore banking systems
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