Customer Service Officer

• To provide a great customer experience from the time customers walk in-out by welcoming and greeting with ABA’s 5- Service Standard, projecting an attitude of friendly professionalism, building rapport with customers, assisting and referring customers to the right banking services and specialists.
• To identify the needs and prospects of clients for a variety of general banking services through a pro-active and needs-based sales approach.
• Greet customers upon their arrival and leave by implementing the Bank’s 5- Service Standard to make a positive first impression on customers; Refer customers to the right and suitable banking services and specialists through queue ticketing by maintaining an acceptable level of ABA’s product and service knowledge and customer satisfaction; Educate customers about Automated Teller Machine (ATM) and Cash-in Kiosk Machine (CiM) usage to ensure its fast and convenient transactions and keep them from being conned; Guide customers to download and register to ABA Mobile App and i-Banking in order to increase number of digital self-service banking; Keep promoting the Bank’s products and services to increase brand awareness and customer traffic; Create effective referral nets including internal relationship, existing customers and local market activities.

High diploma or associate degree in finance and banking, accounting or any relevant field; None to one year of ing experiences in frontline; Ability to use and communicate in both Khmer and English; Basic Microsoft Office and Bank’s software; Good customer services skills; Good math skills, team, problem solving, negotiation and interal skill; Strong dedication to accuracy and efficiency.