Cambodia Development Resource Institute

IT Systems and Support Officer

Information TechnologyPosted 4 mo ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Experience level

Associate

Work Mode

On-site

About the role

Oversee the overall management of the IT unit.
Develop and execute a roadmap for IT infrastructure that supports the company’s expansion in the real estate market and long-term operational requirements.
Administer and maintain local and wide-area networks (LAN/WAN/Firewalls/VLANs), server administration (Windows/Linux/VMware, VPS), and security/CCTV systems), VPNs, and server environments (on-premises and cloud-based).
Manage Microsoft 365 services, including SharePoint, OneDrive, Teams, Exchange, and other related platforms, and administer the websites and library system.
Manage the setup of IT infrastructure at new construction sites, ensuring project offices have stable internet, hardware, and communication tools.
Implement robust cybersecurity protocols and maintain regular backup systems to protect sensitive financial and land development data.
Monitor IT security systems, including antivirus and firewall protection, conduct vulnerability checks, support IT audits, and ensure secure access and data protection.
Provide day-to-day IT support to staff on hardware, software, connectivity, and system access issues.
Install, configure, and maintain workstations, laptops, printers, and other IT equipment.
Support Microsoft 365 applications, email services, and user account management.
Provide technical support for research activities, fieldwork, and other programme operations as required.
Set up and support IT systems for meetings, training sessions, workshops, and conferences, both online and in person.
Assist in maintaining standard operating procedures, user guidance, and IT operational documentation.
Manage the lifecycle of IT assets, including procurement, inventory, maintenance, and disposal.
Maintain networking relationships with software and hardware vendors to support procurement and service delivery.
Support the administration of supplier contracts, subscriptions, and service agreements related to IT products and services.
Provide practical training and guidance to staff on the effective use of software, hardware, and IT procedures, including new tools and system updates.
Participate in relevant IT training and professional development activities.
Stay informed about emerging technologies, cybersecurity risks, and IT best practices relevant to the institute’s work.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, with at least five years of relevant professional experience in IT systems administration, technical support, or a similar role.
Master’s degree is preferred.
Solid knowledge of networking, server administration, cybersecurity, and backup systems.
Experience with Microsoft 365 administration and cloud-based services.
Familiarity with enterprise applications, databases, and IT asset management processes.
Strong problem-solving, communication, and interpersonal skills.
High level of integrity and ability to handle confidential information appropriately.
Ability to work independently, manage priorities, and collaborate effectively in a team environment.

Required Skills

IT systems administrationtechnical supportnetworkingserver administrationcybersecuritybackup systemsMicrosoft 365 administrationcloud-based servicesenterprise applicationsdatabasesIT asset managementproblem-solvingcommunicationinterpersonal skillsintegrityhandling confidential informationworking independentlymanaging prioritiescollaborationteamwork