TUNSAI SOLUTIONS CO., LTD.

Customer Relations Officer

Customer ServicePosted 3 w ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Experience level

Entry Level

Work Mode

On-site

Industry

Chemical Manufacturing

Languages

Khmer, English

About the role

Maintain up-to-date client records, service logs, and communication history using our CRM system.
Build and automate follow-up messages for key service milestones (like job completion, renewals, or feedback).
Coordinate across departments (Operations, Admin, Sales) to ensure consistent and timely communication to clients.
Track customer satisfaction, identify service gaps, and flag clients who may be at risk of leaving.
Support onboarding of new clients with welcome packs, reminders, and smooth handovers.
Generate weekly and monthly reports on client engagement, retention, and feedback.

Requirements

1–3 years of experience in CRM, customer service, admin coordination, or operations support.
Strong organizational skills and attention to detail—you can manage multiple accounts without losing track.
Comfort using CRM systems, and basic Excel or Google Sheets knowledge.
Clear communication in both Khmer and English, especially for professional or corporate clients.
A sense of ownership—you follow up, follow through, and don’t let things slip through the cracks.
Experience in cleaning, maintenance, or service-based industries is a plus Familiarity with service-level agreements (SLAs) or client retention strategies.
An interest in building systems that keep customers happy and loyal.

Required Skills

CRMcustomer serviceadmin coordinationoperations supportorganizational skillsattention to detailExcelGoogle SheetsKhmerEnglishcommunicationsense of ownershipfollow-upfollow-throughcleaningmaintenanceservice-based industriesservice-level agreements (SLAs)client retention strategiessystem building

Schedule & Flexibility

Schedule:standard

About TUNSAI SOLUTIONS CO., LTD.

Visit Website

Tunsai Cleaning is a purpose-driven cleaning and maintenance company committed to improving quality of life across Cambodia through hygiene, safety, and well-maintained environments.

Industry

Chemical Manufacturing

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Apply via ajip.ai with your Profile & CV.

About the role

Maintain up-to-date client records, service logs, and communication history using our CRM system.
Build and automate follow-up messages for key service milestones (like job completion, renewals, or feedback).
Coordinate across departments (Operations, Admin, Sales) to ensure consistent and timely communication to clients.
Track customer satisfaction, identify service gaps, and flag clients who may be at risk of leaving.
Support onboarding of new clients with welcome packs, reminders, and smooth handovers.
Generate weekly and monthly reports on client engagement, retention, and feedback.

Requirements

1–3 years of experience in CRM, customer service, admin coordination, or operations support.
Strong organizational skills and attention to detail—you can manage multiple accounts without losing track.
Comfort using CRM systems, and basic Excel or Google Sheets knowledge.
Clear communication in both Khmer and English, especially for professional or corporate clients.
A sense of ownership—you follow up, follow through, and don’t let things slip through the cracks.
Experience in cleaning, maintenance, or service-based industries is a plus Familiarity with service-level agreements (SLAs) or client retention strategies.
An interest in building systems that keep customers happy and loyal.

Customer Relations Officer

About the role

Requirements

Required Skills

Schedule & Flexibility

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