ABA BankBakan District Branch - Boeung Khnar CommuneActive opening

ABA Bank

Small Loan Supervisor

Banking/FinancePosted 1 d ago

Location

Bakan District Branch - Boeung Khnar Commune

Job Type

FULLTIME

Experience

2+ Years

Level

Mid

Work Mode

On-site

Industry

Banking/Finance

Languages

Khmer, English

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About the role

Provide effective supervision and oversight of an assigned small loan team.
Ensure established small loan policies are followed and service quality standards are achieved.
Evaluate, authorize, and recommend approval of small loan applications.
Exercise direct supervision over all small loan personnel to ensure smooth day-to-day operations.
Monitor team activities such as designing tasks, assigned duties, responsibilities, coaching, and performance review.
Take the lead in promoting the Bank’s small loan products, particularly in conducting customer orientation.
Conduct site visits to customers’ properties in accordance with the bank’s policy to ensure proper granting of loans.
Review thoroughly all small loan applications to prevent any loan application fraud.
Manage late payments and small loan defaults by providing the team with professional methodologies to follow up, re-assess, and restructure clients’ loans.
Work closely with the loan recovery team to ensure successful recovery of loans.
Drive the team to achieve each individual performance target and overcome challenges.
Prepare daily, weekly, and monthly small loan disbursement reports.
Conduct daily monitoring of accounts to maintain the branch’s positive cash flow.
Ensure team members write down and explain clearly the payment terms and conditions in the contract, including late fees, to clients.
Report and update the line manager on any activities and status of loan products, as well as problems encountered.
Conduct 100% actual verification and validation of micro loan applications and accounts.
Give constructive feedback to improve the branch’s operational policy and guidelines.
Handle complex customer issues when Small Loan Officers cannot.
Resolve team routine and complex issues to maintain productivity and morale.
Act as a role model within the team, fostering a "speak up culture".

Requirements

Bachelor’s degree in finance and banking, accounting, or any relevant field.
Minimum two years of experience in banking and financial services industry with a strong track record in granting loans.
Excellent knowledge of bank branch operations, rules and regulations, laws, granting loans, and credit risk management.
Ability to use and communicate in both Khmer and English.
Proficient in Microsoft Office and Bank’s software.
Excellent sales and customer services skills.
Good math skills and ability to spot numerical errors.
Good team leadership, management, problem-solving, negotiation, and interpersonal skills.
Strong dedication to accuracy and efficiency.

Required Skills

Finance and BankingAccountingBanking and Financial Services Industry ExperienceGranting LoansBank Branch OperationsBank Rules and RegulationsBanking LawsCredit Risk ManagementKhmerEnglishMicrosoft OfficeBank's softwareSalesCustomer ServicesMath SkillsNumerical Error DetectionTeam LeadershipManagementProblem-SolvingNegotiation

About ABA Bank

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