Head of Retail Non-Fuel Businesses

Location: Phnom Penh

TotalEnergies Marketing (Cambodia) Co., Ltd. is an affiliate of TotalEnergies, a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity.

Compliance, Quality & Risk

• Ensure compliance with local rules and regulations, and the Company's Code of Conduct, HSEQ, and HACCP requirements.
• Implement mechanisms to maintain compliance across all sites and reduce operational risks.

SFS Strategy, Brand & Growth

• Define and execute SFS roadmap to realise high turnover growth and strengthen Bonjour brand positioning.
• Shape future store layouts, shop/café concepts, and customer experience.
• Build a strong and differentiated SFS brand, ensuring consistent identity, service standards, and customer perception.
• Lead high‑impact marketing and promotional campaigns to increase traffic, conversion, basket size, customer engagement and loyalty
• Identify and scale new revenue streams.

Commercial & Operational Excellence

• Ensure effective category management across shop and café
• Improve profitability through product/menu innovation, margin management, and disciplined cost controls.
• Implement standard operating procedures ensuring service quality, food safety, operational consistency, and customer satisfaction across stations.
• Driven network performance

Team & Capability Building

• Develop the SFS team to strengthen functional capabilities.
• Develop training and professionalization programs to raise operational and service standards.
• Foster a culture of accountability, innovation, and continuous improvement.

Partner & Dealer Management

• Strengthen supplier, service‑provider, and strategic partnerships to enhance offers and commercial terms.
• Engage dealers to ensure effective execution and improvements in store performance.
• Engage dealers to drive mindset change towards higher emphasis on non‑fuel business and performance.

• Bachelor's Degree
• Retail, convenience store, or FMCG leadership roles, with proven P&L responsibility for 10 years
• Educational background: Bachelor’s or equivalent level
• Strong leadership and team management
• Negotiation & partnership management
• Retail operations
• Strong P&L ownership and business analytics skills
• Deep knowledge of modern trade, convenience retail, and/or foodservice operations
• Knowledge: Market knowledge, Consumer preferences, Retail business models and considerations.
• Language: Proficient in English, Khmer is a strong advantage

Please send CV and cover letter to Email: [email protected] Phone: 1800-20-3333 Website: https://jobs.totalenergies.com/en_US/careers

• Please mention " www.Cambodiajobs.Biz " where you saw the ad when you apply! *

Moreinfo: http://cambodiajobs.blogspot.com

Bachelor's Degree Retail, convenience store, FMCG leadership roles, with proven P&L responsibility for 10 years Educational background: Bachelor’s or equivalent level Strong leadership and team management Negotiation & partnership management Retail operations Strong P&L ownership and business analytics skills Deep knowledge of modern trade, convenience retail, and/or foodservice operations

Knowledge

• Market knowledge, Consumer preferences, Retail business models and considerations.
• Language: Proficient in English, Khmer is a strong advantage.