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Smart Axiata

Customer Journey & Process Designer

DesignPosted 7/18/2026

Location

Cambodia

Job Type

OTHER

Level

Mid

Work Mode

On-site

Apply Now

About the role

  • Map, redesign and continuously improve customer journeys across all Smart Axiata touchpoints, eliminating friction, reducing effort and enabling seamless omnichannel experiences.
  • This role is the architect of the customer experience, translating insights and pain points into improved processes and operational standards that channel teams execute against.

Required Skills

Customer Journey MappingCustomer Journey RedesignProcess ImprovementOmnichannel Experience DesignCustomer Experience ArchitectureInsight TranslationProblem SolvingProcess DevelopmentOperational Standards DevelopmentTeam Enablement

About Smart Axiata Co Ltd

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Smart Axiata, in Cambodia with over 8 million subscribers, is revolutionizing the digital landscape. The company is not just a mobile operator; it is transforming into a comprehensive mobile and digital technology brand, redefining lifestyle entertainment and professional productivity through a range of innovative offerings.​ Embedded within Smart’s ambitious portfolio is a clear vision – to create a digital technology ecosystem that empowers individuals, households and enterprises of all sizes. By bridging technology and daily life, Smart is laying the cornerstone for Cambodia’s aspirations to become a digital society and economy by the year 2030.​ Smart’s reputation as a trusted innovator is backed by a history of technological firsts in Cambodia. It was the first to roll out 4G LTE in 2014 and progressively introduced more advanced networks, like 4G LTE Advanced in 2016 and 4G LTE Advanced Pro with HD Voice a year later. The brand’s commitment to data network superiority was further cemented with the premiere of its 5G live showcase in 2019, a bold step towards next-generation connectivity.​ At Smart, we offer: - Competitive salary​ - Annual bonus​ - Monthly incentive​ - Phone credit​ - Seniority payment​ - Outpatient medical expenses​ - Health and accident insurance​ - Role and responsibilities training​ - National Social Security Fund (NSSF)​ - Education sponsorship​ - Employee engagement activities (such as team-building trips and our annual staff party)​ - Young, dynamic and diverse working environment​ - Other benefits, including life-long career development ​ Our mission, vision and core values are guiding principles that make sure everyone at Smart is on the same page. We align ourselves with the company’s high standards and ambitious goals to create an environment that cultivates the right values.​

Employees

1001 to 5000

Industry

Telecommunications

City

Phnom Penh

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