World Pop Travel-Tours Group

Head Of Tour Operation

Hidden GemOtherPosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience level

Director

Work Mode

On-site

Industry

Travel Arrangements

About the role

Responsible for the organization’s daily operations, including reservations and quotations of tour & ticketing, visa application, and travel coordination.
This includes developing protocols and safety standards to ensure smooth operations using financial, people and resource management.
Oversees all activities of the entire Operation department, and reports directly to Chief Operating Officer.
Develops and implements Operational strategy and plan to maximize operational performances, cost effectiveness, improving decision-making, and ultimately driving the operational effectiveness, efficiency, integration and synergy.
Leads the entire Operation department, overseeing all activities of Operation Lead Managers, Managers, and junior staff members in ensuring proper execution of company plan to deliver objectives.
Supervises the Operational personnel and ensuring accurate execution of their duties.
Acts as a mentor to key managers and talents to encourage their professional growth, and to ready them for the succession of higher positions in the future.
Assists operation department Lead Manager and Manager in the development and implementation of Operational plan of their own responsible areas; and long-term strategy in order to maximize customer satisfaction and customer share growth.
Works with Head of Business Development, Head of Marketing, Head of Sales & Service to develop and implement Commercial Strategy and Plan to grow revenue, market share and profitability.
Contributes in Product Development by offering operational inputs and destination management capability to achieve competitive product advantages, cost leadership and operational efficiency.
Ensures appropriate product training and refreshment programs are conducted for relevant personnel to achieve excellence execution of new product launch and improve existing product quality.
Champion product quality by ensuring finer detail quality assurance of vocations or tours such as hotel, accommodation, meals, conveyance and other services; and take immediate trouble shooting and fix the glitches and provide the best available alternative to tourist enroute, if any.
Ensuring smooth and unparallel customer experience in the entire customer journey.
Identify constraints and opportunities throughout the process and build improvement plan to continue raising the bar of operational performance.
Heads and manages Operation Finance to obtain robust costing management, compliances to financial policies and internal memorandums.
Manages Operation department budget processes and produces supply forecasting, customer reports, market intelligent reports in a complete, accurate, and timely manner.
Plays a leading role in the optimization of operational management systems and processes.
Keeps the Operation department abreast of changes of the industry, legislations, regulations and ensures that all operational transactions across the business are in legal compliance.
Conducts research and identifies opportunities for business to continue raising the bar of business performance.
Evaluates and analyses industry dynamics, operational performances by service category and markets in order to provide recommendations and solutions to further enhance Operational effectiveness.

Requirements

Resourceful with strong organizational and interpersonal skills.
Able to manage good working relationships with vendors and manages any issues with them.
Works well in a team and works closely with internal stakeholders to provide feedback on products and services.
Gives strategic guidance on the plans covering all operational aspects.
Detailed understanding of customer requirements and behavior, knowledge of operation.

Required Skills

ResourcefulOrganizational skillsInterpersonal skillsVendor relationship managementTeamworkStakeholder communicationProduct feedbackService feedbackStrategic guidanceOperational planningCustomer requirements understandingCustomer behavior understandingOperations knowledge

About World Pop Travel-Tours Group

Company page Visit Website

World Pop Travel-Tour Co., Ltd. is one of the leading Travel Management Company in Cambodia. Vision To be Number 1 Travel Company in Cambodia Mission 1. Provide customers with confidence, happiness, and a wonderful travel experience 2. Enhance the value of life through continuous innovation in quality products and services 3. Contribute back to society from the commitment of our team of professionals with high ethics

Employees

51 to 100

Industry

Travel Arrangements

City

Phnom Penh