Spa & Lifestyle Manager (Pre-opening)

HospitalityPosted 23 hr ago

Location

Doun Penh | Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Level

Lead

Work Mode

On-site

Industry

Hospitality

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About the role

Lead all pre-opening activities for the spa, swimming pool and gym, including facility inspections, equipment readiness, operating supplies, product selection and operational testing.
Coordinate the setup and implementation of the spa booking and management system, including reservations, treatment scheduling, memberships, packages, guest profiles, inventory, point-of-sale and reporting functions.
Develop treatment menus, wellness programmes, lifestyle activities, membership packages, pricing structures and opening promotions aligned with the hotel’s positioning.
Establish departmental SOPs, service standards, guest consultation procedures, opening and closing routines, and operational controls across the spa, pool and gym.
Recruit, train and develop spa therapists, reception associates, fitness team members and pool attendants to ensure full operational readiness before opening.
Oversee the daily operations of the spa, swimming pool, gym, yoga studio and related wellness facilities, ensuring consistent service and facility standards.
Deliver personalised guest experiences, professional treatments and effective handling of reservations, feedback and service recovery.
Drive revenue through treatments, memberships, retail sales, packages, promotions, partnerships and effective utilisation of treatment rooms and lifestyle facilities.
Manage departmental budgets, forecasts, payroll, inventory, operating expenses, supplier relationships and productivity in line with approved financial targets.
Maintain strict standards of hygiene, sanitation, pool and gym safety, treatment quality, guest privacy and compliance with brand standards and local regulations.

Requirements

Minimum 5 years of management experience in a luxury hotel or premium wellness environment.
Previous pre-opening experience is preferred.
Strong leadership and guest service skills.
Experience managing wellness programmes and recreational facilities.

Required Skills

managementleadershipguest servicewellness programmes managementrecreational facilities managementpre-opening experience

Benefits

Rewards for over performance
Join an experienced team
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About Pan Pacific Phnom Penh

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Pan Pacific Phnom Penh offers a sanctuary of calm in the heart of Cambodia's capital. Our Spa & Lifestyle facilities include luxury treatment rooms, fitness centre, yoga studio and outdoor swimming pool, delivering wellness experiences that inspire relaxation and rejuvenation.

Industry

Hospitality