About the role
- Plan daily operational activities for the venue, prepare staff rosters, and coordinate with the kitchen team for smooth operation.
- Coordinate, organize, and direct the team to provide exceptional service quality, and maintain restaurant & bar hygiene as per brand instructions.
- Responsible for delivering results that contribute to the mission and overall success of the outlet.
- Support the Bar Manager in preparing the outlet budget and financial forecast, including food revenue, beverage revenue, and other potential revenues.
- Ensure the bar restaurant is performing to maximize revenue and profit potentials.
- Minimize outlet costs within budget guidelines.
- Ensure that potential upselling activities and promotions are in place to drive outlet daily revenue.
- Closely evaluate monthly P&L of the outlet and take action on highlighted points by superiors to minimize restaurant & bar costs and maximize outlet profits.
- Prepare bar manning plan and organization chart, related outlet business plan, and strategies.
- Manage and develop outlet operation daily and long-term goals within brand standards and instructions.
- Conduct daily team briefings to highlight current key activities and operational plans.
- Ensure proper instructions and training are provided to all team members for the smooth running of the daily outlet operation, to fulfill guest needs and provide exceptional services.
- Maintain effective communication with the Bar Manager and chef on matters requiring their attention.
- Be present to welcome identified VIPs, take special care of influencers, regular returning guests, difficult guests, and guests requiring special attention.
- Keep a high level of attention for owners and their guests.
- Ensure the bar represents the brand and its image to the market and competitors.
- Ensure suitable activities are in place to be known as one of the best bars in town.
- Ensure Bar & Restaurant standard operating procedures are properly trained to the team and followed on a daily basis.
- Ensure and maintain proper care of all outlet assets through regular supervision of storage areas, back house areas, side stations, and operational areas.
- Maintain restaurant & bar cleanliness, address defects if any, ensure proper layout of dining areas based on standards, organize operation supporting stations, beverage pick-up counters, food serving areas, clearance areas, and stewarding areas.
- Keep a proper count and record of all equipment provided to set up and support Bar operations.
- Perform as a leader to solve operational issues, train, develop, coach, conduct performance evaluations, and resolve conflicts.
- Participate in interviewing and recruiting team members and recognize potential talents in case the Bar Manager is out of office for any task force.
- Ensure all team members understand their job descriptions for each position.
- Ensure all information is shared with the team on a daily basis, regardless of working days and hours, including training activities and staff-related programs from the Talent and Culture department.
- Continuously monitor team members' performance, attitude, and quality of services.
- Recognize and encourage potential team members through various motivational programs.
- Perform other reasonable duties assigned by the manager.
Required Skills
Daily Operational PlanningStaff RosteringKitchen Team CoordinationService Quality ManagementRestaurant & Bar Hygiene MaintenanceBudget PreparationFinancial ForecastingRevenue MaximizationProfit MaximizationCost MinimizationUpselling ActivitiesPromotion PlanningP&L EvaluationAction PlanningBar Manning Plan PreparationOrganization Chart CreationBusiness Plan DevelopmentStrategy DevelopmentTeam BriefingsInstruction and Training Delivery
Industry
Hospitality/Hotels
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