HRINC (Cambodia) Co., LtdPhnom PenhActive opening

HRINC (Cambodia) Co., Ltd

Customer Support & Issue Resolution

Transportation ServicesPosted 19 hr ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

1+ Years

Level

Executive

Work Mode

On-site

Industry

Transportation Services

Languages

Khmer, English, Mandarin

Apply Now

About the role

Provide quality support through Live Chat, Voice, and Digital Ticket channels to address consumer and partner inquiries effectively.
Ensure a positive and professional interaction during every consumer and partner engagement.
Manage service enquiries and disputes arising from consumers.
Guide driver partners and passengers in using the mobile application.
Monitor various company communication channels, including social media, web inquiries, and internal platforms.
Respond promptly and accurately to queries and concerns raised through these channels.
Collect feedback from merchants, drivers, and passengers to identify common issues and challenges.
Observe and promptly report front-line issues, such as booking problems or service disruptions, to the team lead.
Build and maintain good relationships and community-building efforts with consumers and partners.
Support other departments with campaigns and initiatives as needed.

Requirements

Studying or graduate in bachelor degree At least 1 years Contact Centre experience in a fast-paced environment Good computer skills Good at English and Chinese (Speaking & Writing) Able to on shifts rotation and night shift Strong customer service and communication skills across multiple channels (Live Chat, Voice, Digital Tickets).
Ability to handle and resolve disputes professionally and efficiently.
Empathy and patience when guiding users through mobile applications.
Strong observational skills to identify and report recurring issues.
Ability to collaboratively and support cross-functional teams.

Required Skills

Customer ServiceCommunicationConflict ResolutionEmpathyPatienceObservational SkillsCollaborationComputer SkillsEnglishChineseLive Chat SupportVoice SupportDigital Ticket Management

Schedule & Flexibility

Schedule:shift

About HRINC (Cambodia) Co., Ltd

Visit Website

HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region. We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.

Industry

Transportation Services

More at HRINC (Cambodia) Co., Ltd

Other open roles at this company

5 open

Airport Passenger Assistant

CambodiaGIG

Administrative / Support

CambodiaFULLTIME

Stock / Warehousing

Phnom PenhFULLTIME

Administrative Officer

Phnom PenhFULLTIME

Sales Manager

Phnom PenhFULLTIME

Customer Support & Issue Resolution

About the role

Requirements

Required Skills

Schedule & Flexibility

About HRINC (Cambodia) Co., Ltd

More at HRINC (Cambodia) Co., Ltd

Airport Passenger Assistant

Administrative / Support

Stock / Warehousing

Administrative Officer

Sales Manager

Related jobs