ABA BankChbar Ampov BranchActive opening

ABA Bank

Client Service Supervisor

Banking/FinancePosted 57 min ago

Location

Chbar Ampov Branch

Job Type

FULLTIME

Experience

2+ Years

Level

Lead

Work Mode

On-site

Industry

Banking/Finance

Languages

Khmer, English

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About the role

Monitor a group of Client Service Advisors (CSA) to ensure smooth operations.
Contribute to ABA growth and profitability through high customer service quality and sales of all ABA products.
Act as second in-charge of Client Service Supervisor to oversee and ensure smooth day-to-day operations at the CSA area.
Identify sales opportunities, implement cold call programs, and take appropriate actions to influence customer buying behavior by delivering effective consultative service to both new and existing customers.
Process customer account opening over the counter to achieve individual set deposit targets.
Verify customer identification and required documents to confirm their eligibility for account opening, and follow up on any incomplete documents.
Resolve account service-related issues to provide effective customer satisfaction and retention.
Maintain secure, efficient, and accurate filing to keep the confidentiality of customers and serve as a reference for any further settlement of disputes.
Maintain superior product and service knowledge to ensure the quality of customer service provided.
Create effective referral networks including internal relationships, existing customers, and local market activities to broadly promote the Bank’s products and services.
Promote the Bank’s products and services to create brand awareness and customer traffic.
Handle complex customer issues when CSAs cannot, by remaining calm and executing excellent customer service principles to find an amicable solution.
Resolve team complex issues to maintain their productivity and morale.
Monitor team activities such as designing, assigned duties and responsibilities, and performance reviews to maintain productivity and stable operations.
Disseminate knowledge of the Bank’s products and services to branch CSAs to ensure their accurate and persuasive presentation of the Bank’s products and services to customers.
Train branch CSAs on the Bank’s corresponding policies, procedures, and regulations consistently to minimize operational risk.
Keep a close eye on the Bank’s local competitors for their activities and performance to make an effective plan to gain market share.
Act as a role model within the team to question, listen, and give actionable feedback carefully in order to create a productive atmosphere towards a “speak up culture”.

Requirements

Hold a high diploma or bachelor degree in finance and banking, accounting, or any relevant fields.
Obtain at least 2 years of experience in customer service.
Possess good sales, customer service, and computer skills.
Possess good organizational and time management skills.
Possess good leadership, management, problem-solving, negotiation, and internal skills.
Possess good verbal and written communication skills in both Khmer and English.
Be able to work effectively in a team environment.
Have strong dedication to accuracy and efficiency.

Required Skills

FinanceBankingAccountingCustomer ServiceSalesComputer SkillsOrganizational SkillsTime ManagementLeadershipManagementProblem-SolvingNegotiationInternal SkillsVerbal CommunicationWritten CommunicationKhmerEnglishTeamworkAccuracyEfficiency

Schedule & Flexibility

Schedule:standard

About ABA Bank

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ABA Bank is a leading bank in Cambodia focused on providing high-quality customer service and sales for its products.

Industry

Banking/Finance

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