HRINC (Cambodia) Co., Ltd

Head of Process Improvement

Banking / Financial ServicePosted 18 hr ago

Location

Phnom Penh

Job Type

OTHER

Experience

10+ Years

Level

Executive

Work Mode

On-site

Industry

Banking / Financial Service

Languages

Khmer, English

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About the role

Lead the redesign of all processes across the Bank, utilizing the latest digital and technology tools to reduce processing time, error rates, customer pain points, manual intervention, non-value-added steps, handoffs, redundant controls, and bottlenecks, thereby delivering a better customer experience.
Build and train a process improvement team with the latest best practices for process management (i.e. Six Sigma, Kaizen, etc.) with Division Heads and Department Heads to build, document, and maintain the Bank’s Process Universe.
Design and implement a plan to establish process ownership among the Department Heads.
Design and update the Process Heatmap and deploy teams to help departments redesign their processes.
Design and implement dashboards to monitor process productivity, process efficiency, processing time, wait time, error rates, etc. Incorporate digital and technology tools to automate processes, reduce manual , and increase Straight-Through-Processing.
Oversee the agenda and meetings for the Operational Excellence Forum.
Design and implement a program for continuous improvement sprints.

Requirements

10+ years in operational excellence, project management, and process improvement in a financial institution.
Certification in Six Sigma and/or Kaizen.
Strong stakeholder management and change management capability.
Good interal skill to effectively across all divisions and departments of the Bank.
Excellent both written and spoken in English.

Required Skills

operational excellenceproject managementprocess improvementSix SigmaKaizenstakeholder managementchange managementinterpersonal skillsEnglish

About HRINC (Cambodia) Co., Ltd

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HRINC is the leading provider of HR Services to the Cambodia market and expanding to the South East Asia region. We support multinational companies and leading ASEAN conglomerates and SMEs with their Human Resource needs, from consulting and market intelligence, to outsourcing and compliance as well as recruitment.

Industry

Banking / Financial Service

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