TotalEnergies Marketing (Cambodia) Co., Ltd.

Operation Manager, Retail Non-Fuel

Sales & RetailPosted 4 hr ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Experience level

Mid-Senior

Work Mode

On-site

Languages

Khmer, English

Description

Lead and manage the operations of Bonjour Shops and Café Bonjour across COCO, CODO, and DODO nets to ensure sustainable sales growth, profitability, operational excellence, and customer satisfaction.
Own net sales, profitability, compliance, and operational performance across all Retail Non-Fuel sites.
Drive consistent implementation of operating standards, SOPs, merchandising principles, and customer service excellence across all locations.
Establish COCO sites as operational benchmarks and replicate best practices across CODO and DODO nets.
Ensure effective stock management, product availability, inventory accuracy, replenishment processes, FIFO/FEFO compliance, and loss prevention through strong operational controls and dealer coaching.
Own food safety, HACCP compliance, and HSEQ standards through regular audits, training, corrective actions, and continuous improvement initiatives.
Build strong partnerships with dealers and collaborate closely with the SFS team and Territory Managers to accelerate CODO and DODO growth.
Support dealers in improving assortment, merchandising, promotions, store execution, and staffing to increase sales and customer basket size.
Ensure all new Bonjour Shops and Café Bonjour sites are fully operational, adequately staffed, properly trained, and effectively supported during and after launch.
Monitor, analyze, and improve store performance through KPI reviews, reporting, action plans, and regular operational follow-up.
Evaluate promotional activities and initiatives and translate insights into practical commercial recommendations.
Monitor customer behaviour, competitor activities, and market trends to identify growth opportunities and improve performance.
Lead, coach, and develop the Operations team to achieve objectives while fostering a culture of accountability, collaboration, and continuous improvement.
Prepare regular performance reports and present operational results, opportunities, and risks to management.
Ensure compliance with the Company's Code of Conduct, internal control requirements, food safety standards, HSEQ regulations, and applicable legal obligations.

Requirements

Bachelor's Degree in Administration, Management, Hospitality Management, Retail Management, or a related field.
Master's Degree is preferred Experience in retail or food service operations for 5 years as a minimum Multi-site operations management and SOP implementation.
Team leadership and people management.
Store audits, merchandising, and inventory control.
KPI monitoring, P&L management, and operational planning.
Strong Excel, reporting, and data analysis skills.
Convenience retail and food service operations.
Dealer or franchise models.
HACCP, food safety, and HSEQ standards.
Fluent in Khmer and English, both spoken and written.
Experience managing multi-site operations and leading teams is preferred.
Strong field leadership and hands-on management approach.
Ability to influence and build partnerships without direct authority.
Strong communication, coaching, and problem-solving skills.
Results-driven with a focus on operational excellence and customer experience.

Required Skills

AdministrationManagementHospitality ManagementRetail ManagementMulti-site operations managementSOP implementationStore auditsMerchandisingInventory controlKPI monitoringP&L managementOperational planningData analysisConvenience retail operationsFood service operationsDealer modelsFranchise modelsHACCPFood safetyHSEQ standards

About TotalEnergies Marketing (Cambodia) Co., Ltd.

Company page Visit Website

TotalEnergies Marketing (Cambodia) Co., Ltd. (previously called TOTAL Cambodge) is an affiliate of TotalEnergies, a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity. Our 105,000 employees are committed to energy that is ever more affordable, clean, reliable and accessible to as many people as possible. Active in more than 130 countries, TotalEnergies puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people. TotalEnergies Marketing (Cambodia) Co., Ltd. has been officially operating in Cambodia since 1993. Throughout the country, TotalEnergies Marketing (Cambodia) Co., Ltd. has been involved in marketing various energy and lubricants products and services to its customers in both the private and public sectors. We offer a wide range of products through more than 130 service stations with over 91 Bonjour Shops, Industrial fuels, Aviation fuels and Lubricants. Through the Mobility Solutions, Fleet management is the latest and very advanced system, fully secured and easy to control fully online and these multi-service cards support the mobility of our business customers nationwide.

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Description

Lead and manage the operations of Bonjour Shops and Café Bonjour across COCO, CODO, and DODO nets to ensure sustainable sales growth, profitability, operational excellence, and customer satisfaction.
Own net sales, profitability, compliance, and operational performance across all Retail Non-Fuel sites.
Drive consistent implementation of operating standards, SOPs, merchandising principles, and customer service excellence across all locations.
Establish COCO sites as operational benchmarks and replicate best practices across CODO and DODO nets.
Ensure effective stock management, product availability, inventory accuracy, replenishment processes, FIFO/FEFO compliance, and loss prevention through strong operational controls and dealer coaching.
Own food safety, HACCP compliance, and HSEQ standards through regular audits, training, corrective actions, and continuous improvement initiatives.
Build strong partnerships with dealers and collaborate closely with the SFS team and Territory Managers to accelerate CODO and DODO growth.
Support dealers in improving assortment, merchandising, promotions, store execution, and staffing to increase sales and customer basket size.
Ensure all new Bonjour Shops and Café Bonjour sites are fully operational, adequately staffed, properly trained, and effectively supported during and after launch.
Monitor, analyze, and improve store performance through KPI reviews, reporting, action plans, and regular operational follow-up.
Evaluate promotional activities and initiatives and translate insights into practical commercial recommendations.
Monitor customer behaviour, competitor activities, and market trends to identify growth opportunities and improve performance.
Lead, coach, and develop the Operations team to achieve objectives while fostering a culture of accountability, collaboration, and continuous improvement.
Prepare regular performance reports and present operational results, opportunities, and risks to management.
Ensure compliance with the Company's Code of Conduct, internal control requirements, food safety standards, HSEQ regulations, and applicable legal obligations.

Requirements

Bachelor's Degree in Administration, Management, Hospitality Management, Retail Management, or a related field.
Master's Degree is preferred Experience in retail or food service operations for 5 years as a minimum Multi-site operations management and SOP implementation.
Team leadership and people management.
Store audits, merchandising, and inventory control.
KPI monitoring, P&L management, and operational planning.
Strong Excel, reporting, and data analysis skills.
Convenience retail and food service operations.
Dealer or franchise models.
HACCP, food safety, and HSEQ standards.
Fluent in Khmer and English, both spoken and written.
Experience managing multi-site operations and leading teams is preferred.
Strong field leadership and hands-on management approach.
Ability to influence and build partnerships without direct authority.
Strong communication, coaching, and problem-solving skills.
Results-driven with a focus on operational excellence and customer experience.