A Big Opportunity

HR & Training Manager

Food and Beverage/Catering, Retail/Wholesale, OthersPosted 6/25/2026

Location

Boeng Keng Kang | Phnom Penh

Job Type

FULLTIME

Experience

3+ Years

Level

Lead

Work Mode

On-site

Industry

Food and Beverage/Catering, Retail/Wholesale, Others

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About the role

Develop and implement HR policies and procedures aligned with company goals.
Manage recruitment, onboarding, and workforce planning across all branches.
Oversee employee relations, disciplinary actions, and conflict resolution.
Ensure compliance with Cambodian labor law and internal policies.
Maintain accurate employee records and HR reports.
Design and implement structured training programs for all positions (service, kitchen, management).
Conduct onboarding training for new hires.
Lead training on customer service, communication, upselling, and company SOPs.
Evaluate training effectiveness and continuously improve programs.
Develop career paths and succession planning for key roles.
Develop and manage KPI systems for all levels of staff.
Conduct performance appraisals and support managers in evaluation processes.
Identify skill gaps and implement targeted training solutions.
Support branch managers/supervisors in improving team productivity and service quality.
Promote company values and a positive workplace culture.
Develop employee engagement initiatives and retention strategies.
Address employee feedback and improve satisfaction levels.
Organize internal events, recognition programs, and team-building activities.
Work closely with Operations to ensure proper staffing and scheduling.
Support cost control initiatives related to labor (overtime, headcount planning).
Monitor staff discipline, grooming, and service standards across branches.
Conduct regular branch visits and audits.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field.
Minimum 3–5 years of experience in HR, preferably in F&B or hospitality.
Experience in training and development is highly preferred.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to train, coach, and develop employees effectively.
Strong understanding of HR practices and labor law in Cambodia.
Problem-solving and conflict resolution skills.
Ability to work in a fast-paced, multi-branch environment.

Required Skills

Human ResourcesBusiness AdministrationHR practiceslabor law in Cambodiatraining and developmentleadershippeople managementcommunicationinterpersonal skillstrain employeescoach employeesdevelop employeesproblem-solvingconflict resolutionwork in a fast-paced environmentwork in a multi-branch environment

Compensation Details

Bonus:13th Month Salary

Benefits

13th Month Salary
Opportunity to growth
Opportunities for promotion
Possibility for job training
Learn new skills and techniques

About A Big Opportunity

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Industry

Food and Beverage/Catering, Retail/Wholesale, Others

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