Sponsor Relations Officer

• This role is responsible for fostering a close relationship between CCF children and their sponsor.
• This primarily happens through the regular exchange of emails which must be translated and explained to the child, and the child should be encouraged and taught how to respond in a caring way.
• In addition to regular mail translation, the Sponsor Relations Officer will often directly engage with our sponsors.
• This may be through chaperoning outing trips, following up on queries or arranging gifts.
• The role requires great people skills and the ability to engage with people from all over the World (often with tolerance, and always with respect).
• There is also a duty to keep accurate records, follow a rotation and report accurately.
• It is vital that the Sponsor Relation Officer (SRO) actively supports their team as well as completing their own.
• DUTIES & RESPONSIBILITIES: Translate incoming and outgoing mail with accuracy and appropriate speed.
• Encourage and help the child draft interesting and al emails.
• Compile reports to Supervisor, Relations Manager, and Communications Manager accurately and on time.
• Arrange, and when required, chaperone sponsor and child outing or gift arrangement.
• Write First emails and send academic reports.
• Coordinate with the child in making Holiday card.
• Arrange and coordinate Skype Call between the child and their sponsor.
• Arrange and take a short video clips of child to send to sponsor Send Notification Email or Warning Email to Non-written sponsors.
• Join team meetings and actively contribute to the wider success of the sponsorship team.
• Offer assistance and get involved in CCF or Facilities events.

QUALIFICATIONS: Bachelor's Degree in English, or related field SKILLS & KNOWLEDGE: General & Technical Skills Visibly ethical and able to demonstrate CCF values in day-to-day ; Experience and desire to with children and families in the impoverished communities; Good ability to provide timely and accurate reports; Knowledge of computer using (Ms. Offic