Tech for Kids Academy

Customer Experience & Partnership Officer

Customer ServicePosted 4 mo ago

Location

Cambodia

Job Type

FULLTIME

Experience

Fresh Graduate

Experience level

Associate

Work Mode

On-site

Industry

Education

Languages

Khmer, English

About the role

Serve as the welcoming first point of contact for students, parents, and partners engaging with TKA.
Promptly and professionally handle inquiries via phone, email, Telegram, and social media channels.
Provide clear and accurate information regarding TKA’s programs, events, and competitions.
Gather customer feedback and share valuable insights with the team to continuously improve our service quality.
Assist with documentation and professional correspondence for school and corporate partners.
Maintain accurate and up-to-date student lists, receipts, payments, and partnership records.
Prepare weekly or monthly updates on enrollment numbers, program participation, and revenue.
Perform other administrative tasks as assigned by your direct supervisor in the Business Development Office.
Assist the Business Development Lead in researching and identifying prospective schools, corporate partners, and sponsors.
Proactively promote and cross-sell TKA’s weekend classes and enrichment programs to prospective and current parents.
Support the drafting and preparation of partnership proposals, pitch decks, and presentations.
Help manage the B2B and B2C sales pipeline, ensuring all potential leads receive timely and effective follow-ups.