Singapore Airlines

Customer Services Agent

Transportation - AviationPosted 16 hr ago

Location

Siemreap Province

Job Type

FULLTIME

Level

Entry

Work Mode

On-site

Industry

Transportation - Aviation

Languages

English, Khmer

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About the role

Ensure SIA’s operations adhere to safety and security standards.
Provide high-quality customer service according to the airline’s guidelines and procedures.
Collaborate with ground handling, security, airport and engineering partners to maintain flight punctuality and customer satisfaction.
Perform administrative tasks such as verifying vendor invoices, staff attendant report, daily sales report etc..
Address escalated customer feedback and cases, ensuring timely resolution.
Assist in special projects, company events and other administrative duties as assigned.

Requirements

Knowledge of airport operations and an understanding SIA’s services is preferred.
Experience in airline operations is beneficial but not mandatory.
Proficiency in IT, particularly Office 365.
Previous experience at an airport or in customer service is an advantage.
Strong communication skills in English (both written and spoken).
Knowledge of Khmer is an added advantage.
Customer-oriented with a strong service excellence mindset.
Pleasant personality with the ability to handle customers tactfully and professionally.
Ability to work well under pressure, multitask, and prioritize tasks with a team of other staff to achieve the company’s targets.

Required Skills

Airport OperationsSIA Services UnderstandingAirline OperationsIT ProficiencyOffice 365Customer ServiceCommunication SkillsEnglish (Written)English (Spoken)KhmerCustomer-OrientedService Excellence MindsetHandling Customers TactfullyHandling Customers ProfessionallyWork Under PressureMultitaskingPrioritizationTeamwork

Schedule & Flexibility

Schedule:shift

Benefits

Comprehensive salary and benefit packages
Opportunities for professional growth and development
A supportive ad collaborative environment

About Singapore Airlines

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As the world’s most awarded airline, Singapore Airlines (SIA) leads the way in global aviation, delivering extraordinary travel experiences while staying committed to excellence, innovation, and safety.

Industry

Transportation - Aviation