Client Service Manager

GeneralPosted 1 mo ago

Location

Phnom Penh

Job Type

FULL_TIME

Salary

USD 900 - 1,400

Experience

4+ Years

Level

Lead

Work Mode

On-site

Languages

Khmer, English

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About the role

Serve as the primary contact for assigned clients, building strong and trustworthy relationships.
Understand clients’ brand, business objectives, and marketing strategies.
Provide strategic counsel and proactively offer solutions to meet client needs and KPIs.
Ensure timely and effective communication between clients and internal teams.
Lead and oversee the execution of ATL campaigns including TVC, radio, OOH, and print.
Manage BTL activities such as on-ground activations, events, in-store promotions, and POSM development.
Collaborate with creative, media, digital, and production teams to ensure consistency and quality.
Monitor campaign performance, prepare post-campaign reports, and provide insights for improvement.
Develop and manage project timelines, budgets, and resource allocation.
Ensure all campaigns are delivered on time, within scope, and within budget.
Track progress, troubleshoot issues, and escalate risks where necessary.
Identify opportunities for account growth and present value-added proposals.
Continuously measure and improve client satisfaction through feedback and service excellence.
Prepare and lead quarterly business reviews and strategy sessions with clients.
Mentor and guide junior account executives and coordinators.
Foster a collaborative and high-performance work environment.

Requirements

Bachelor's Degree in Marketing, Communications, Business, or related field.
4–6 years of experience in client service or account management in an advertising or marketing agency.
Strong experience in managing both ATL and BTL campaigns.
Excellent client servicing, communication, and negotiation skills.
Strong project management skills with a detail-oriented mindset.
Ability to multitask in a fast-paced environment and manage multiple stakeholders.
Proficient in Microsoft Office Suite; knowledge of campaign management and reporting tools is a plus.
A growth mindset with a passion for marketing, brand building, and customer excellence.

Required Skills

client serviceaccount managementATL campaign managementBTL campaign managementclient servicingcommunicationnegotiationproject managementdetail-orientedmultitaskingstakeholder managementMicrosoft Office Suitecampaign management toolsreporting toolsgrowth mindsetmarketingbrand buildingcustomer excellence

About DEMOQ (Cambodia) Co., Ltd.

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