• To provide and accomplish action plans for merchant support activities in an assigned region/province/area through responding to merchants’ inquiries, maintaining relationships with new and existing merchants and other related under writing activities for the continued profitability of the Bank.
• Resolve merchant and e-merchant issues, requests, inquiries, and complaints via phone call, site-visit, emails, and other communication channel in a timely and customer friendly manner to satisfy and retain them; Install and set up POS, printing and delivery static QR at merchant’s premise.
• Provide merchant training of QR, POS usage and card acceptance guideline.
• Conduct regular onsite and offsite visit and check on merchant’s activities to ensure smooth operation.
• Troubleshoot issues related to POS and card acceptance promptly via onsite visit or offsite instructions to maintain smooth operations of the POS machine; Collect QR, POS transaction supporting documents from merchants or e-merchants to keep as a reference for any future usage/disputes; Maintain and deepen merchant relationships through various engagement actitivities as a tactic to retain and cross-sell them; Provide guideline to merchant about card acceptance prodecures and dispute fundamentals to minimize incoming disputes or any financial losses; Prepare and submit daily activity report including issue resolved feedback and performance report; Escalate the issues/complaints to higher authority for solution if needed.

Bachelor’s degree in management, marketing, IT or any relevant field; Minimum one year of ing experiences in card in banking and financial services industry; Good client relationship management and customer service skills; Basic understanding of the bank branch operations, rules and regulations, laws, and risk management; Ability to use and communicate in both Khmer and English; Basic Microsoft Office and Bank’s software; Good math skills and ability to spot numerical errors; Good team , problem solving, negotiation and interal skill; Strong dedication to accuracy and efficiency.