ABA Bank

Branch Concierge Supervisor

Banking/FinancePosted 16 hr ago

Location

Krong Ta khmau Branch - Sangkat Prek Ruessey

Job Type

OTHER

Experience

1+ Years

Level

Lead

Work Mode

On-site

Industry

Banking/Finance

Languages

Khmer, English, Chinese

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About the role

To perform the overall supervision and control of all Branch Concierge (BC) and oversee the smooth and effective support within frontline area and waiting area including provide good customer service, provide basic information of ABA product and service and provide consultant to customer to the most suitable self-banking channel and met the specialist to meet customer’s demand of banking need.
To drive team delivering the set target and putting inbound sales strategy into practice in order to achieve the set branch target.
Effectively manage the team and be a good role model to support and guidance customer and solve customer’s problem.
Manage, control and support BCs to performance effective daily task based on target and KPIs such as customer navigation, and digital transformation.
Controlling and allocate BCs to each service area and ensure they are performing their duty effectively.
Ensure the accuracy and consistency of information and services provide by BCs.
Maintains up to date BCs knowledge of all Bank products update by training, coaching and guidance.
Review customers complaint and feedback, and reinforcement and improvement BCs capacity to overcome its.
Keep promoting the Bank’s products and services to increase brand awareness and customer traffic; Create effective referral nets including internal relationship, existing customers and local market activities.

Requirements

Bachelor/second years of university degree in finance and banking, accounting or any relevant field; At least 1 year of ing experiences in frontline; Good at communicate in both Khmer & English, and Chinese is more preferable.
Basic Microsoft Office and Bank’s software; Good customer services skills or stronger with BC experience is more better.
Good math skills, team, problem solving, negotiation and interal skill; Strong dedication to accuracy and efficiency; Strong commitment to grow;.

Required Skills

FinanceBankingAccountingCommunication (Khmer)Communication (English)Communication (Chinese)Microsoft OfficeBank's softwareCustomer ServiceMath SkillsTeamworkProblem SolvingNegotiationInterpersonal SkillsAccuracyEfficiencyDedicationCommitment to GrowFrontline ExperienceBC Experience

About ABA Bank

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Industry

Banking/Finance

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