National Reference Medical Laboratory (NRML)

Quality Officer

GeneralPosted 4 d ago

Location

Cambodia

Job Type

FULLTIME

Experience

1+ Years

Experience level

Entry Level

Work Mode

On-site

Industry

Public Health

Languages

English, Khmer

About the role

Develop and Maintain the ISO/IEC 17043 Quality Management System.
Develop, implement, maintain, and continually improve the EQA/PT Quality Management System in line with ISO/IEC 17043 requirements.
Develop and maintain quality policies, procedures, instructions, forms, and records.
Monitor implementation of the QMS and update documents based on operational needs and changes in accreditation requirements.
Maintain effective documents and record control for all EQA/PT activities.
Ensure confidentiality, impartiality, traceability, and appropriate control of external providers and subcontractors.
Identify and monitor quality risks and support implementation of appropriate control measures.
Plan and coordinate internal audits and follow up audit findings and nonconformities.
Coordinate root cause analysis, corrective actions, and monitoring of their effectiveness.
Monitor quality indicators and report significant quality issues to the NIPH Laboratory Manager.
Coordinate management reviews and compile relevant quality indicators, audit results, risks, and corrective actions.
Support staff training, competency assessment, and maintenance of competence records.
Coordinate readiness activities, documentation, and follow-up actions for ISO/IEC 17043 accreditation assessments.
Maintain accreditation records and coordinate with the accreditation body under the direction of the NIPH Laboratory Manager.
Support implementation and continual improvement of the laboratory QMS in accordance with ISO 15189.
Assist in developing and monitoring annual and quarterly quality improvement plans and indicators.
Follow up with the eight laboratories and NIPH OPD/Microbiology on identified quality gaps and agreed improvement actions.
Support maintenance and periodic review of the laboratory document control system.
Assist in planning and conducting internal audits and quality inspections.
Follow up nonconformities, root cause analysis, corrective actions, and improvement activities.
Support preparation and coordination of ISO 15189 management review meetings.
Compile and monitor quality indicators, audit findings, corrective actions, and other relevant quality data.
Support preparation and follow-up for surveillance and reassessment activities.
Provide regular updates on quality activities, identified gaps, corrective actions, and accreditation progress.
Seek direction from the NIPH Laboratory Manager on significant quality issues, risks, or accreditation concerns.
Perform other relevant duties assigned by the NIPH Laboratory Manager and NIPH management.

Requirements

Knowledge or experience with laboratory Quality Management Systems, ISO 15189, and/or ISO/IEC 17043.
Experience in quality documentation, internal audit, root cause analysis, and corrective action is preferred.
Good planning, coordination, analytical, problem-solving, and report-writing skills.
Good written and spoken English and proficiency in Microsoft Office.
Bachelor's degree in Medical Laboratory Science/Technology, biological sciences, public health, quality management, or another relevant field.
Relevant experience in laboratory or quality management for at least 1 year.

Required Skills

Quality Management SystemsISO 15189ISO/IEC 17043Quality documentationInternal auditRoot cause analysisCorrective actionPlanningCoordinationAnalytical skillsProblem-solvingReport-writingEnglishMicrosoft OfficeMedical Laboratory Science/TechnologyBiological sciencesPublic healthQuality managementLaboratory managementQMS

Schedule & Flexibility

Schedule:standard

About National Reference Medical Laboratory (NRML)

Visit Website

Serves as a national reference laboratory and supports laboratory services, surveillance, quality assurance, and capacity development.

Industry

Public Health

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About the role

Develop and Maintain the ISO/IEC 17043 Quality Management System.
Develop, implement, maintain, and continually improve the EQA/PT Quality Management System in line with ISO/IEC 17043 requirements.
Develop and maintain quality policies, procedures, instructions, forms, and records.
Monitor implementation of the QMS and update documents based on operational needs and changes in accreditation requirements.
Maintain effective documents and record control for all EQA/PT activities.
Ensure confidentiality, impartiality, traceability, and appropriate control of external providers and subcontractors.
Identify and monitor quality risks and support implementation of appropriate control measures.
Plan and coordinate internal audits and follow up audit findings and nonconformities.
Coordinate root cause analysis, corrective actions, and monitoring of their effectiveness.
Monitor quality indicators and report significant quality issues to the NIPH Laboratory Manager.
Coordinate management reviews and compile relevant quality indicators, audit results, risks, and corrective actions.
Support staff training, competency assessment, and maintenance of competence records.
Coordinate readiness activities, documentation, and follow-up actions for ISO/IEC 17043 accreditation assessments.
Maintain accreditation records and coordinate with the accreditation body under the direction of the NIPH Laboratory Manager.
Support implementation and continual improvement of the laboratory QMS in accordance with ISO 15189.
Assist in developing and monitoring annual and quarterly quality improvement plans and indicators.
Follow up with the eight laboratories and NIPH OPD/Microbiology on identified quality gaps and agreed improvement actions.
Support maintenance and periodic review of the laboratory document control system.
Assist in planning and conducting internal audits and quality inspections.
Follow up nonconformities, root cause analysis, corrective actions, and improvement activities.
Support preparation and coordination of ISO 15189 management review meetings.
Compile and monitor quality indicators, audit findings, corrective actions, and other relevant quality data.
Support preparation and follow-up for surveillance and reassessment activities.
Provide regular updates on quality activities, identified gaps, corrective actions, and accreditation progress.
Seek direction from the NIPH Laboratory Manager on significant quality issues, risks, or accreditation concerns.
Perform other relevant duties assigned by the NIPH Laboratory Manager and NIPH management.

Requirements

Knowledge or experience with laboratory Quality Management Systems, ISO 15189, and/or ISO/IEC 17043.
Experience in quality documentation, internal audit, root cause analysis, and corrective action is preferred.
Good planning, coordination, analytical, problem-solving, and report-writing skills.
Good written and spoken English and proficiency in Microsoft Office.
Bachelor's degree in Medical Laboratory Science/Technology, biological sciences, public health, quality management, or another relevant field.
Relevant experience in laboratory or quality management for at least 1 year.