Head of Operations

Banking/FinancePosted 20 hr ago

Location

Cambodia

Job Type

FULLTIME

Experience

10+ Years

Level

Executive

Work Mode

On-site

Industry

Banking/Finance

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About the role

Lead and drive operational excellence, service quality, and process standardization across Customer Service and Teller operations to ensure a consistent and superior customer experience.
Oversee service delivery performance, ensuring efficient transaction processing, timely complaint handling, and prompt resolution of operational issues across branches.
Provide strategic oversight of operational policies, procedures, and controls to ensure compliance with regulatory requirements, internal standards, and fraud prevention measures.
Drive productivity and cost-efficiency initiatives through process improvements, load optimization, and service enhancement programs.
Ensure operational readiness of Customer Service and Teller functions, including systems, staffing, branch facilities, equipment, procedures, and service continuity.
Develop frontline capabilities by strengthening staff knowledge, service excellence, operational discipline, and performance management practices.
Monitor key service, operational, and risk indicators to identify improvement opportunities and ensure achievement of and customer service objectives.
Partner with Operations, Risk, Compliance, and Technology teams to support service transformation, operational resilience, and continuous improvement initiatives.

Requirements

Bachelor’s Degree in Banking & Finance, Administration, Management, or related field; Master’s Degree preferred.
Minimum 10 years of banking experience with strong exposure to branch operations, customer onboarding, and frontline service management.
Minimum 5 years of leadership experience in branch operations, customer service, or operational management roles.
Proven experience in leading operational improvement, transformation, or enhancement initiatives within the banking industry.
Strong knowledge of banking operations, products, customer onboarding processes, regulatory requirements, and operational risk controls.
Experience in managing cross-functional projects and driving service excellence across branch nets.
Strong leadership, stakeholder management, analytical, problem-solving, and decision-making skills.
Ability to lead teams, drive change, and foster a culture of operational excellence and customer-centric service.

Required Skills

Banking OperationsBranch OperationsCustomer OnboardingFrontline Service ManagementOperational ManagementOperational ImprovementTransformation InitiativesEnhancement InitiativesBanking ProductsRegulatory RequirementsOperational Risk ControlsCross-functional ProjectsService ExcellenceLeadershipStakeholder ManagementAnalytical SkillsProblem-SolvingDecision-MakingTeam LeadershipChange Management

Compensation Details

Bonus:yearly raise and bonus

Benefits

Yearly raise
Bonus
Access to a 24-hour hospital
Surgical and accident insurance
Good working conditions
Human resources policies in compliance with the Cambodian Labor Law

About Wing Bank

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Wing Bank offers rewarding career options with competitive salaries and benefits.

Industry

Banking/Finance