MSI Reproductive Choices

Assistant Video Editor

GeneralPosted 3 d ago

Location

Phnom Penh

Job Type

FULLTIME

Experience

Fresh Graduate

Experience level

Entry Level

Work Mode

On-site

Industry

Public Health

Languages

English, Khmer

About the role

The role of the Assistant Video Editor is to assist the production of engaging, attractive, innovative content video materials for online and offline platforms following Marie Stopes International Cambodia (MSIC) brand identity and brand book/guidelines.
He/she will also design some materials and content needed for overall marketing and communication use.
Produce MSIC’s video materials Assist with Graphic Design & Production Senior Officer to maintain and troubleshooting audio, video, and lighting equipment Support and participate in the production of video materials, and operating camera or recording if required Ensure the quality of the video materials are in line with MSIC’s brand.
Alleviate medical emergencies and queries as appropriate, including to the relevant Marie Stopes clinic.
Service quality follow-ups: Placing of outbound calls to clients who visited Marie Stopes service delivery channels Reminder follow-ups: Reminding clients before their visits Refer callers to Marie Stopes clinics, quality assured net of public and private providers and make appointments as needed Have a good understanding of Marie Stopes and services Place outbound calls to clients from our database to find out about their client experience when visiting our service delivery channels, and provide recommendations to the organisation for improving service and procedures Direct requests and unresolved issues to the appropriate resources (Contact Centre Senior Officer, Quality team, Medical team member, etc.) Proactively keep up-to-date on new procedures and services offered by MSI to build and educate callers’ interests Flexible, able to carry out both inbound and outbound communications with clients Support clinical team by collecting feedback from the client Data entry Enter new client information into the system and maintain the Contact Centre database Keep records of callers interactions and details of actions taken Contribution to the marketing activities Attends events, group discussion and other market activities.

Required Skills

Video EditingGraphic DesignProductionAudio Equipment MaintenanceVideo Equipment MaintenanceLighting Equipment MaintenanceCamera OperationRecordingQuality AssuranceClient CommunicationProblem SolvingInformation ManagementData EntryDatabase MaintenanceCustomer ServiceFeedback CollectionAdaptabilityInitiativeInterpersonal SkillsBrand Identity Management

Schedule & Flexibility

Schedule:standard

About MSI Reproductive Choices

Visit Website

Global social enterprise providing sexual and reproductive health services.

Industry

Public Health

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About the role

The role of the Assistant Video Editor is to assist the production of engaging, attractive, innovative content video materials for online and offline platforms following Marie Stopes International Cambodia (MSIC) brand identity and brand book/guidelines.
He/she will also design some materials and content needed for overall marketing and communication use.
Produce MSIC’s video materials Assist with Graphic Design & Production Senior Officer to maintain and troubleshooting audio, video, and lighting equipment Support and participate in the production of video materials, and operating camera or recording if required Ensure the quality of the video materials are in line with MSIC’s brand.
Alleviate medical emergencies and queries as appropriate, including to the relevant Marie Stopes clinic.
Service quality follow-ups: Placing of outbound calls to clients who visited Marie Stopes service delivery channels Reminder follow-ups: Reminding clients before their visits Refer callers to Marie Stopes clinics, quality assured net of public and private providers and make appointments as needed Have a good understanding of Marie Stopes and services Place outbound calls to clients from our database to find out about their client experience when visiting our service delivery channels, and provide recommendations to the organisation for improving service and procedures Direct requests and unresolved issues to the appropriate resources (Contact Centre Senior Officer, Quality team, Medical team member, etc.) Proactively keep up-to-date on new procedures and services offered by MSI to build and educate callers’ interests Flexible, able to carry out both inbound and outbound communications with clients Support clinical team by collecting feedback from the client Data entry Enter new client information into the system and maintain the Contact Centre database Keep records of callers interactions and details of actions taken Contribution to the marketing activities Attends events, group discussion and other market activities.