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Canadia BankHead Office, Phnom PenhActive opening
Canadia Bank

Branch Support Unit Lead

Banking/FinancePosted 1 d ago

Location

Head Office, Phnom Penh

Job Type

FULLTIME

Experience

5+ Years

Level

Lead

Work Mode

On-site

Industry

Banking/Finance

Languages

English

Apply Now

About the role

  • Lead, direct, and oversee the Branch Support Unit to ensure branch site visits, mystery shopping exercises, identifying operational gaps, service benchmarking, process re-engineering, and branch staff coaching are executed effectively and efficiently.
  • Lead and supervise the team to conduct regular branch site visits, mystery shopping visits, and reviews on existing operational processes to identify gaps, control weaknesses, and service bottlenecks.
  • Review, analyze, and validate reports from branch site visits, operational assessments, and mystery shopping activities with actionable recommendations to Head of the department.
  • Analyze competitor banks' service models and recommend improvement to align with market trends and the bank's strategic direction.
  • Collaborate with relevant departments to facilitate process re-engineering initiatives.
  • Provide guidance, coaching, and professional development support to enhance team capability.
  • Perform other duties assigned by management.

Requirements

  • Bachelor's Degree in Administration, Finance and Banking, or a related field.
  • Minimum 5 years of experience in banking operations, internal audit, or process improvement with at least 2 years in a supervisory or managerial role.
  • Strong knowledge of branch operational processes and regulatory compliance requirements.
  • Demonstrate leadership experience in managing teams and driving performance.
  • Strong coaching, negotiation, analysis, problem-solving, and decision-making skills.
  • Demonstrate proficiency in English (both writing and speaking) for professional communication.
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint).
  • High level of integrity, accountability, and commitment to operational excellence.
  • Ability to influence cross-functional stakeholders and drive change effectively.

Required Skills

AdministrationFinanceBankingBanking OperationsInternal AuditProcess ImprovementSupervisionManagementRegulatory ComplianceLeadershipTeam ManagementPerformance DrivingCoachingNegotiationAnalysisProblem-SolvingDecision-MakingEnglishProfessional CommunicationMicrosoft Word

Schedule & Flexibility

Schedule:standard

About Canadia Bank

Visit Website

Canadia Bank Plc. was established on 11th November 1991 as “Canadia Gold & Trust Corporation Ltd.”, joint-venture between Cambodian - Canadians and the National Bank of Cambodia (Central Bank of Cambodia). The bank’s management consisted of former staff of the National Bank of Cambodia and its Cambodian – Canadian shareholders. The main activities were based on gold transactions, gold plaque manufacturing and lending to local merchants. Since 1991, the bank has grown significantly and expanded operations, becoming the largest local bank in Cambodia. Banking with Canadia Bank means a relationship with us and our banking professionals. Dedicated service to our customers, we deliver best-in-class banking across Cambodia. Long-standing local experience, wide network of branches, and uncompromising focus on financial strength and reliability, Canadia Bank leads. With an eye for the future, we are building a universal financial services group. With an extensive range of products and services, Canadia Bank has the right solutions. With qualified and knowledgeable banking professionals, Canadia Bank is your best partner. Canadia Bank has one of the largest networks of branches and ATM machines throughout the country, with a presence in every province in Cambodia, making our services simple, convenient, and accessible. With a worldwide network of correspondent banking relationships and a solid base of local and international customers Canadia Bank holds commanding market shares in loans as well as deposits. Along with the new securities trading license, Canadia Bank offers a comprehensive range of products and services that meet our customers’ needs. With a strong and safe financial standing, and a disciplined approach to growth, the Bank stands on firm financial foundations, which ensures that our customers and confidence in their banking relationship with us. Today, Canadia Bank remains the safest bank in Cambodia. Canadia Bank’s customers and banking partners, local and global, are assured that the bank balances growth aspirations with a strong and stable balance sheet. Our Mission To Be the Best Partner to our customers and employees by leveraging on People, Technology, and Service Delivery. Our Vision To be the Trusted Bank of Choice in Cambodia. To bring our years of experience into constantly developing new and exciting products and services to better serve our customers. Core Values We flourish in an open atmosphere that celebrates the spirit of invention, progress, and change while embracing our CORE VALUES of Trust, Ownership, Performance-Driven, Innovation, and Customer Focus in everything that we do..

Employees

1001 to 5000

Industry

Banking/ Insurance/ Microfinance

City

Phnom Penh

More at Canadia Bank

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5 open

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Senior Treasury Officer (Funding)

Head Office, Phnom PenhFULLTIME

Customer Relationship Officer

Multiple LocationsFULLTIME

Customer Service Officer

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