Provide first-level technical support for computers, laptops, printers, POS equipment, and other IT devices.
Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
Set up and maintain user accounts, email, and Microsoft 365 services.
Troubleshoot net connectivity issues involving routers, switches, Wi-Fi access points, and Internet connections.
Monitor and perform basic troubleshooting of CCTV systems.
Install and maintain software, drivers, antivirus, and security updates.
Perform routine hardware maintenance and maintain IT equipment inventory.
Assist with system backups and basic data recovery.
Provide IT support to company branch offices and airport retail outlets when required.
Perform other IT-related duties assigned by the IT Manager.
Act as backup support for the IT Manager during leave or travel.
Requirements
Bachelor's degree in Information Technology, or a related field.
Minimum 1 year of experience in IT support.
(Fresh graduates with strong technical skills are encouraged to apply.) Good knowledge of: Windows 10/11 Microsoft Office and Microsoft 365 Computer hardware and software troubleshooting LAN/WAN neting Routers, switches, and Wi-Fi access points Printers and scanners Basic knowledge of: Windows Server Active Directory CCTV systems VPN and remote support tools Good communication and interal skills.
Honest, responsible, proactive, and eager to learn.
Required Skills
IT supportWindows 10/11Microsoft OfficeMicrosoft 365Computer hardware and software troubleshootingLAN/WAN networkingRoutersSwitchesWi-Fi access pointsPrintersScannersWindows ServerActive DirectoryCCTV systemsVPNRemote support toolsCommunicationInterpersonal skillsHonestResponsible
