To provide precise and professional communication of sales strategies, tools, guidance, solutions for branch’s sales team as well as consistently monitor sales performance of assigned branches with preparation of accurate and analytical reports in order to address their gaps and accelerate their performance to achieve the Bank’s sales targets and service quality for customers.
- Communicate and provide guidance of the Bank’s performance expectations, goals, new/changed products, services, policies, and procedures to branch sales team in order to channel their efforts toward achieving the Bank targets and service quality standard;
- Monitor sales team performance of assigned branches regarding inbound sales performance, customer services and sales skills of employee, product knowledge and presentation to customers, and grooming and attendance;
- Conduct spot-check and gather customers feedbacks from relevant sources in order to identify and improve performance for further satisfy customers with superior services quality;
- Provide guidance, consultancy, constructive feedback and support to sales team’s performance issues in timely and professional manner to resolve any challenges/blocks and facilitate smooth working environment for them;
- Identify areas of poor performance and take proper performance improvement actions immediately to avoid any operational risk associate with it;
- Set coaching arrangement schedule for sales team and ensure proper execution as planned;
- Collect, verify, consolidate and analyze sales performance report on a regular basis to line manager(s) for further processing;
- Identify areas of improvement and development of individual sales performance to establish performance improvement plan that practically address the gaps;
- Develop knowledge sharing processes and programs that encourage learning and collaboration for sales team;
- Act as a key role in promoting a collaborative and proactive working environment within the team through continuous feedback and guidance;
- Keep a close eye on local competitors – what they do and how they perform in order to propose new sales opportunity to gain market share;
- Handle other tasks as assigned.
- Bachelor’s degree in Business Management, Finance and Banking or Professional Communication field;
- Two years of working experiences in sales, customer services, performance management or relevant field preferably in financial industry;
- Knowledge of data collection, analysis, and data presentation;
- Good at Coaching, follow-up, communication, problem solving and interpersonal skills;
- Fast, flexible and multitasking attributes;
- Ability to influence and motivate others;
- Ability to use and communicate in both Khmer and English and/or other languages;
- Microsoft Office and Bank’s software;
- Strong dedication to details and accuracy.
