• Receive and process customer orders through various channels such as phone, email, Verify order accuracy, ensuring all required information is captured, including product details, quantities, pricing, discounts, and shipping information.
• Communicate with customers to resolve any order discrepancies, address inquiries, and provide order updates throughout the process.
• Collaborate with internal teams, including PPC, Production, and Shipping, to ensure smooth order fulfilment and timely delivery.
• Maintain accurate and up-to-date records of customer interactions, order details, and any special requirements or instructions.
• Coordinate with vendors and suppliers to ensure the availability of products, resolve delivery issues, and provide accurate lead times to customers.
• Process returns, exchanges, and cancellations promptly, ensuring all necessary documentation and approvals are obtained.
• Assist in managing inventory levels by monitoring product availability, coordinating with the warehouse team, and making appropriate adjustments in the system.
• Continuously strive to improve customer satisfaction by identifying areas for improvement in the order process and proposing solutions.
• Stay up-to-date with product knowledge, pricing, promotions, and company policies to provide accurate information to customers and address inquiries effectively.

Bachelor's Degree is preferred Proven experience Assistant Supervisor Conscientious responsible A keen eye a detail result driven approach Proficient MS Office In depth understanding production control Legal standards Excellent math abilities ing knowledge Of data analysis