Customer Service and Sales Officer

• Contribute to ABA growth and profitability through the provision of customer service quality and sales in respect of all ABA products.
• Understand customer needs and choices, communicate product features and benefits, and deal with customers to process account opening or resolve account-related issues.
• Identify sales opportunities, implement cold call programs, and take appropriate actions to influence customer buying behavior by delivering effective consultative service to both new and existing customers.
• Process customer account opening over the counter to achieve individual set deposit targets.
• Verify customer identification and required documents to confirm eligibility for account opening, and follow up any incomplete documents.
• Resolve account service-related issues to provide effective customer satisfaction and retention.
• Maintain secure, efficient, and accurate filing to keep the confidentiality of customers and serve as a reference for any further settlement of disputes.
• Maintain superior product and service knowledge to ensure the quality of customer service provided.
• Create effective referral networks, including internal relationships, existing customers, and local market activities, to broadly promote the Bank’s products and services.
• Keep a close eye on the Bank’s local competitors on what they are doing and how they are performing to make an effective plan to gain market share.
• Promote the Bank’s products and services to create brand awareness and customer traffic.

Hold high or bachelor degree in finance and banking, accounting or any relevant field; Minimum 1 to 2 years of experience in customer service; Possess good sales, customer service and computer skill; Possess good problem-solving, negotiation and inter-personal skill; Possess good verbal and written communication skill both Khmer and English; Be able to effectively in a team environment; Have strong dedication to accuracy and efficiency.